Banfield Pet Hospital

I always have a great visit , I bring Sandy . She has always got the best care since she was a puppy. I love all the staff , and they all take the time to say hi to sandy when they see her ❤️❤️❤️❤️❤️

I was visiting town when my dog broke his dew claw. He's done it before, and I knew it needed to be cut by a vet. I called in advance, made an appointment and got a cost estimate of $26 plus an office visit (which I think was $65-70). Great, a little more costly than my vet, but I was travelling so needed a solution. Took my dog in, waited for 15 minutes after my appointment time to be greeted by anyone. Saw the vet, she examined him and told me the tech would return for a cost estimate. As she reviewed the estimate, turns out they wanted to charge me $220 for cutting his dew claw, putting him on antibiotics, pain meds, I cannot even remember what else (that was not including the office visit). I said, I'm sorry I'm confused, the girl I spoke with this morning said it would be $26 plus the

Went in for an annual exam, and turned out they didn't do ANYTHING, no bloodwork, no urine, no fecal exam just "physical exam" and "dental exam" so they just looked around my cat and her teeth and charged $160. I don't know what happened to this location. We also raised concern about possible flea bites, but doctor didn't do anything but just told us to "monitor" and now it's getting worse, so we will be taking her to other location.

Been on hold for 11 minutes for vet records that were requested multiple times. It's like they hold your pets info hostage when you try to go anywhere else.

I have been a client at Banfield Hospital for over three years, but the last two years have been incredibly frustrating. The constant turnover of staff means there's never a consistent doctor to build trust with. Recently, I did a urinary test for my pet and waited two weeks without any feedback. I called three times about the report. The first two times, I was told it wasn't ready, and when I called again, I was informed that there wasn’t even a doctor available to review it. This hospital has the worst patient management I’ve ever experienced. The level of disorganization is unacceptable, especially when it comes to the health of my pet. After such a long delay, I can't help but wonder if the report is even still usable. The entire experience has been a waste of my money, time, and pati