Banfield Pet Hospital

We are so grateful for the incredible care our dog Rutabaga (“Rudy”) has received at Banfield Brighton. Recently, Rudy was struggling with chronic pain and needed a series of injections to feel better. Arlene went above and beyond to help us through this process. She probably spent close to an hour total helping me coordinate Rudy’s injection appointments, making sure everything was lined up so our dog could get the care she needed. Arlene has also been a constant source of empathy and knowledge for our family, guiding us as we navigate Rudy’s care. There are other Banfield locations that are closer to us, but we choose Brighton because of the dedicated veterinarians and because of staff members like Arlene who truly go above and beyond to help Rudy live her best life. Update: I also wa

My Bernedoodle was diagnosed with large cell lymphoma. At the time, I had two plans: SPOT Pet Insurance and the Banfield “Wellness Plan.” Save your money—do not purchase the Banfield plan. The monthly payments would be far more useful if you simply set that money aside yourself and used it when needed. The Banfield plan provided almost no real value; I only used it for a couple of routine blood screening tests. SPOT Pet Insurance, on the other hand, covered 80% of the chemotherapy treatments, and the monthly premium was about the same cost as Banfield’s. After my dog passed away, SPOT allowed me to cancel immediately with no issue. Banfield, however, attempted to charge additional fees just to cancel. In my experience, Banfield’s value is zero, and their customer service is poor. You’re

I used to love this place, but it has gone downhill very fast. Ever since Dr. Miller left, my pets have not received adequate care without extensive pushing from me. I had a dog get injured under their care, because nobody paid attention to him for several hours while he was there for a drop off appointment and ended up skinning his own nose, which they did take responsibility for. Because I understand things can happen. I just moved forward with not doing drop off appointments, but when I needed to do a glucose test for my dog (Typically a drop off appointment for a day) and speaking with this team at length for weeks we came up with a solution where I could bring my dog in and out of the building throughout the day for various blood test to check his glucose level. I have a voicemail

They take such wonderful care of my puppy and everyone is so friendly. The price is absolutely amazing too!! Highly recommended

Banfield is a terrible vet. They continue to charge you for their wellness plan even if your pet dies or you need to cancel for any reason. They do not care about your pet. Just money.