Banfield Pet Hospital

I advise against bringing your pet here for anything beyond routine or short-term care. Over the years, Banfield’s poor medical decisions have affected my dog’s health. Our most recent visit highlighted ongoing issues. At drop-off, we verbally explained and provided written details about our dog’s eye injury. The veterinarian later called and thought she was being seen for something else.

This is going to be a long post. I have been bringing my dog to this location for 7 years and have been on a wellness plan for 13 yrs. I have had good experiences and bad with this location. Currently they are excessively understaffed and I feel this is affecting the ability of care for pets that come here. With constant promises of improvement I have yet to see. Since Covid the quality of care has been rough. From the random days closed, no follow up calls, and the inability to schedule any kind of appointment due to a full schedule. Sometimes they have a drop off available but that’s it. I’ve seen phone calls about changing my appointments which is caused an overlap of vaccine sometimes an extra cost out of my pocket due to their staffing. This brings me to my most current issue. Thur

Dropped off 2 dogs at 10am for annual vaccines. They left our medicated, anxious dog in a kennel for 3.5 hours until sedation wore off, then cancelled the exam due to "stress"—a situation caused by their delay. Our other dog sat 4 hours for nothing, complicating a necessary incontinence med refill. Their process is disorganized and creates unnecessary anxiety for pets.

Banfield's service is not bad, and the staff and veterinarians are friendly but the Boise location is very understaffed. They are closed Fri - Mon sporadically. My senior dog had an emergency and I had to take him elsewhere to be seen because Banfield was closed. I pay for a monthly wellness plan so I wasn't thrilled to pay more at a different vet just so he could be seen. They also promise calls that never come. They need to hire more staff and at least one more doctor.

Being a veterinarian and working in a vet office is HARD. These people do it for the love of animals, as they don't make much money. My animals have been going to Banfield Boise for years, and the team here is amazing. One of my dogs, Jack, was in for his teeth cleaning yesterday. There was some confusion on the bill due to a miscommunication. Dr. Soderquist and Jade insisted on helping me out. Later, I realized that if I was in their shoes, I would have done the same, but it wasn't something I expected as a customer. Dr. Soderquist is so down to earth and he really knows his stuff. I always feel like my animals are in good hands. Jade is the best of the best, and the tech, Sherri is a complete dog whisperer! Everyone at the desk is sweet and friendly, and I hope they know how much their k