Banfield Pet Hospital

I had a horrible experience with an ER vet, Dogwood ER. They were pushing me to euthanize my dog the same day that they gave me a diagnosis of acute pancreatitis. I was feeling very pressured so I called my usual vet, Austell Banfield, and asked them for a second opinion. They were very nice and told me I didn’t need to rush the euthanasia. They scheduled an appointment for the next day and when I got there my dog had drastically improved and Banfield agreed that euthanasia was not needed. I appreciated the Banfield staff and the vet who helped my dog. They were so nice and understanding. No one should pressure you into euthanizing your dog. The Banfield staff was top notch. I’m holding my dog right now and I give credit to Banfield for helping to make sure she’s still here.

They helped me with the best insurance that i could afford and i was very grateful and i loved the lady vet. i had skeeter shaved she looks so sweet

It’s cost efficient, considering that you pay those bills monthly, instead of all at once, but I still think it lacks in deeper information. Every time I go and try, ask something vet related, or bill related I come out with more questions. I have had this “membership” for almost 3 years and I’ve never been fully satisfied. Last visit the exam room has not been cleaned from one dog to the other. I could see other dogs' hair everywhere and the smell of pee. The pricing it’s average I do not consider them overpriced, but for the quality of the service, I don’t think it’s reasonable either. One thing that I love about it is that you can go to several locations. So if, for some reason, you don’t like this location, you can go try out a different place with a different vet.

They suck! Charging ahead of service rendered and never available if you need your pet to be seen in an emergency situation. Can’t cancel until the entire year is paid for. Not worth it for good care- Lucky if your call is answered! I have a small pet dog-

Staff was very nice and polite and drop off was staged nicely. Never a fan of the drop-off situation but it was nice to be put into a room for a bit before for intake. Thank y’all for that! However, flea and tick medicine was $50 cheaper on the Banfield online shop than in the office (with the wellness plan discount for both), so recommend researching that before purchasing in store, especially if you have multiple pets and can wait for shipping. They were willing to discuss return/price matching and added a note but were unsure when the person who could process the transaction would be back in the office. Also, performed an elective procedure without consent or notification (or at least it’s on the receipt). I’m assuming and hoping it was necessary but also a heads up prior to that woul