Banfield Pet Hospital

Edit to add: after submitting a formal complaint, the manager reached out and was lovely. The issue was promptly resolved & I wish them luck in the future with their customer service skills. I’ll reiterate- the vet that took care of my dog was lovely, and it seems like they have new management so hopefully we see an improvement going forward. I would give zero stars if I could. This was one of the worst veterinary experiences I’ve ever had. We waited 45 minutes past our appointment time to be seen, with no explanation or apology from the staff. When we were finally called in, the vet was actually sweet. To make matters worse, Banfield performed unauthorized procedures on our pet just to upcharge the visit. We were not informed or asked for consent, and then were hit with unexpected charg

I took my recently adopted Mastiff, Gio to this location. I’ve had issues with other Banfield locations in the area so I was nervous, but they were phenomenal. The vet techs were amazing! They explained all the plans available and what they offered. For me, this makes it affordable. They did everything there in the office. Dr. Law and the tech assisting were hands down the best at handling my guy. I wasn’t sent home to give dewormer or try to get a fecal. They did it all right there which saved me time and stress having to do it all at home. I would recommend Dr. Law and her team.

Review for Banfield on East Market Street, Leesburg - 1 Star I recently had a very disappointing experience at Banfield in Leesburg that has compelled me to share my thoughts. I took my dog in for an all-day appointment, fully expecting that he would receive the care and attention he needed while I was away. However, the outcome was far from what I anticipated. At the end of the day, my wife received a call stating that our dog wasn't being cooperative. The staff member suggested that if I came in to put a muzzle on him, they could see him that same day. Confused but hopeful, I rushed to the clinic only to be met with further frustration. I was informed that despite the muzzle, they simply didn’t have the time to attend to him and would need to reschedule. If they knew there wouldn’t be

Pet Insurance plan. My dogs pet insurance was billed to my credit card. Card was stolen and I updated and gave my new card to be billed on auto draft for future payments. Company said that was fine. We recently got a collections notice because they failed to bill the new card and cancelled our account. They refuse to fix the issue. Edit - we already called the number provided in the response to this review and they were unwilling to correct their mistake

If you are looking for a place that the staff is rude and will treat your dog as a number look no further this is what you are looking for. If you like to wait to be able to make an appointment, or a place that after you wait for your appointment their system have glitches this is the right place for you. If you find joy leaving your dog for long period of time in a crate before being able to see the Vet this is the perfect place for you. And if you like to multiple times being discouraged to see the vet even though you have an appointment because they are always in emergencies this is the best facility for you! Even though I had proof of the appointment made a week prior they treated me like they were doing a huge favour to see my dog.