Albatross Veterinary Services

Last week we went to the clinic for the first time on the recommendation of a friend and we had a very good experience. Dr. Janelle is very kind and attentive, as is everyone on the staff, very friendly. The clinic is located on a beautiful farm and the environment is not at all like the busy routine of normal hospitals. My dog ​​and I left there very happy with the positive experience.

The best vet clinic! I’ve taken all of my dogs here. Even when I lived in Vancouver I would make the trek out to their clinic. Compassionate, fair and knowledgeable.

I used to like the place, but my most recent experience was absolutely atrocious! Due to traffic delays I arrived a few minutes late, but still well within MY appointment 15 min slot! The appointment was only for 1 shot for a healthy dog - which would have taken less than a minute! Yet the receptionist treated me like a freaking school kid, scolded me for being late, made the point that she will not take me in any time soon and kept taking other patients in,, with no explanation nor the end in sight. Extremely utterly rude and condescending. Wasted my time for nothing, we ended up never seeing the vet at all! Ridiculous!!!! STAY AWAY, they don't give a crap about you nor your pet!

Please do yourself a favour and bring your animal here! Dr. Janelle Steven's is by far the best veterinarian my husband and I have ever seen. She is truly compassionate, so kind, and you can really tell how much she cares for each and every patient she has as it shows so clearly. Our frenchie has been under her care during some very difficult times, and she has, and continues to help us so much. She goes above and beyond for Bubba. We are truly thankful to have met her and for all she has done! This clinic has a small town personal feel which we love and the receptionist's and veterinary assistant's are very knowledgeable, helpful, welcoming and sweet.

Our dog had a sudden extreme swelling in her tongue - the staff bent over backwards to get her into the clinic immediately and treat her. One day later, she's back to normal. Well done - from a grateful client!