Waco Animal Emergency Clinic

Me and my cat, Prince, came here last night after worries that he might have a urinary blockage. Upon arrival, Prince was seen very quickly and got worked on almost immediately. He did end up have a urinary blockage and had to have surgery right away. They were very transparent about everything that was needed and also the financial aspect of Prince’s care. I am very happy with the level of care that was taken with our situation. God bless each and everyone one of your staff members.🤍

Have brought my pets here twice now for emergencies and the staff are just incredibly kind. I was there for my senior kitty who had cardiac problems and the staff helped me make informed choices by giving me lots of options and explaining things very thoroughly. Of course we were sad our kitty was sick, but these folks really helped us understand the options and we felt the care was very individualized. Thank you to our vet, Brock Griffin, our amazing tech Tara, and the very kind receptionist Hannah. The office had lots of resources and kept us informed while we waited for test results too. Will always trust these guys with our pets in a pinch.

Level of animal care - 3.5 stars Level of communication - 2 stars Staff interaction - 1 star I received mixed communication from my initial phone call that directly contradicted what the vets were sharing with me. I also noticed a breakdown in communication where they were not working with the full array of information I had shared because it did not make it past the front desk. They also gave me a buzzer to ring to give them information to update them as soon as possible, but nobody came to help when I pressed the buzzer. All of these things made me think this was a life or death situation for my pet in which every moment mattered. For this reason, it was frustrating to witness redundancies, missed communication, and lapses in communication. I do believe they were doing their best to c

We brought our Goldendoodle in with what we had been told was a lypoma. Turns out it was a mast cell tumor that had grown to the size of a baseball in less than 48 hours. Dr. Clay and team did a phenomenal job explaining what was happening and why our dog needed to have it removed asap. They were caring, communicative, and most importantly effective in the treatment of our family pet. I highly recommend this clinic!

After four days of treatment at another facility, my cat was still extremely sick, and I was terrified by how ill he had become. I brought him to Waco Animal Emergency Clinic, where the staff was incredibly attentive, compassionate, and considerate. Sadly, my cat passed away before we were able to put him down. While my heart was broken, the staff treated him with the utmost dignity and respect. They brought him into the room wrapped in a blanket like a baby, allowing us the chance to say goodbye. They gave us all the time we needed and thoughtfully explained every option for bringing him home. We chose cremation so we could keep him with us. I am deeply grateful to the staff for their kindness and for making such a devastating situation a little easier to endure.