Vetco Vaccination Clinic

Great experience the staff do the best they can despite being short staffed. Always helpful and every visit goes smoothly. Giovanna and Abigail are always so helpful and have great customer service every visit.

Subject: Feedback on My Experience at Chula Vista Vet Clinic Dear [Chula Vista Vet Clinic Management], I wanted to share my recent experience at your Chula Vista location, as I believe it’s important for improving customer service. Unfortunately, based on my visit, I would not recommend this clinic to new patients due to the unprofessional attitude of the receptionist I encountered yesterday. From the moment I arrived, I found the receptionist to be unwelcoming, unfriendly, and lacking in professionalism. When I asked if there were any forms I needed to fill out as a new patient, she responded rudely with a simple “no” instead of providing any guidance. Despite this, I remained patient and waited for my appointment. Later, I attempted to weigh my pet on the scale, but it wasn’t display

Getting shots and flea meds is easy and more fun for my dog as we get to go to the store to meet his friends!

I love Dr. Elliott and her techs. But the Saturday team must be the B team. Called 3 times to confirm picking up meds for my pet's UTI, which I was informed the Friday before. I let the vet know Friday I will be in Saturday for the meds. Called two times that morning that I would be there and then received a text confirming the time to come in. I get there no one is at the front desk. Press the button, wait five minutes and someone comes out. I let them know what and my pets name. They take 10 minutes and come back and said they are all out of meds and I would need to fill it at Costco. I was upset and asked why I was not told this when I confirmed. Anyway I let them know I would take the prescription and 10.minutes later he comes back out and says the doctor can not write a prescription

Extremely rude store manager. I took my dog to our appointment at 10:15. I waited for 45 mins until a lady came in. She touched and played with my dog. She asked if I have any complaints and I said no. Afterwards the lady came in with a almost $300 quote with the shots for my dog. I was already upset from the long wait. I refused the service. Then the store manager came and told me even I don’t want anything I need to pay$70 for the visit, even the lady just came in for 3 mins. It’s ridiculous and I am very upset. The manager was extremely rude.