VCA Veterinary Emergency Service

My sweet girl, Keira, collapsed last week and I took her to VCA in Janesville hoping for the best. From the minute I got there, from the receptionist, Heather, the 2 vet techs (I wish I had gotten their names) and Dr. Duane, we could not have been treated better. The techs came out to get her out of the car for me and she was taken back right away to be assessed. I was brought in a room not long after where Dr. Duane told me she was critical and explained everything and answered all my questions with the utmost compassion. Due to her condition, I had to make the tough decision to say goodbye to her. Everyone there was so sensitive, compassionate and patient. I was able to spend as much time as I needed with Keira until I was ready and she passed peacefully. The techs were very sweet and re

We had to bring our Standard poodle because of abdominal bleeding. They were so compassionate and knowledgeable. We couldn't save Max but I am glad we came to them.

If i could, I would give them all the stars in the sky. When our dog Bo got violently ill, we didnt know where to go. The closest open hospital was Middleton, we knew we didnt have time to make it that far with how sick Bo had gotten. I found the VCA on Google but the page said they wouldn't be open until 2pm due to it being a Sunday, we left the house at 1:31pm and hoped for a miracle. The clinic was only 15 minutes away from our home but Bo didnt make it, he passed away in my lap in the backseat of our car on the off ramp of the exit, 1 mile from the clinic. We continued to the hospital, arriving 13 minute before their doors were opened. My finace knocked on the door, the girls opened the door and told him they weren't open yet, he told them our dog had died on the way there and we

Had a very bad experience at this clinic. Wait time was horrible but kind of expected that. The receptionist was very nice and compassionate but once we got to the back was treated very rudely. Our dog was scared and nipped one of the techs which we felt very bad about 45 mins later the vet came in to scold us over this and complaining that now she is down a staff member. Um hello do you want to know what wrong with our dog. One more hour in the little room finally comes back complaining that now they will have to figure out a way to sedate the dog to do exam. 20 more mins tech comes in wants us to lasso the dog when we hesitate got eye rolls and heavy sighs along with looks of discust. We ended up having to put our dog down which was heart breaking and the staff being unprofessional and d

Fantastic service! My 5 month old puppy has pneumonia. They treated her with so much love and care. They spent a lot of time explaining their findings to me, what my options were and the costs associated with each option. I never felt rushed. Dr. Paulson and her team made me feel like my puppy was in the best of hands. Even Sylva at the front desk was all about our care. She offered tea and coffee, and when I mentioned I was copy, she turned the heat up!! A-1 care and service. (And less than 24 hours later, my puppy is doing so much better! )