VCA Lakota Hills Animal Hospital

Staff was decent. Wasn't particularly clean, but it is a vet and I was there end of day. We went here because we got our dog from shelter and had to have him seen within 14 days and they gave us a voucher for a free exam. We did need a new vet, and I was definitely willing to give them a chance. They wanted to give him a vaccine which was a part of a combo shot he got at shelter literally last week, saying it was a 'booster'. It was also literally double the price of other vets I'd been looking at. They also wanted to do a fecal test $67 which I really did want done, it was almost triple the price of the other vets. I did ask them to check anal glands and treat if necessary. They took him in back and I just heard him crying, they claimed all the crying resulted from just touching

Yikes. Just a money grab - ordering unnecessary tests for my healthy dogs. Simparica Trio is 100% effective against heartworm per the drug information packet that comes with the medicine; the vet tech yelled at me saying it was not 100% effective even though the medicine information sheet clearly says it is. VCA kept saying it’s their policy to still test for heartworm. They were unwilling to provide evidence based care and just wanted to charge us for multiple lab draws. They seem to forget that we’re all on the same team of wanting what’s best for our animals. The receptionist is very kind but everyone else seems to not care about the animals at all. Money grab #2 - they refused to honor the free first exam for your pet flyer. One of our dogs was already a patient at a different VCA lo

Staff is kind and welcoming however I wasn’t asked if I wanted to have a dewormer administered to my puppy and they just did it and charged me for it without first getting my permission. I’m pretty low income so adding things to the bill that I didn’t authorize is a huge deal for me and my family. I gave two stars instead of just one for the staff only. I wish I had said something at the time of payment but there were so many questions and information being thrown at me all at once and it feels like they’re banking on you not noticing. Definitely got the vibe of it being a money grab situation. Vaccine here was also more than twice as much as previous one at a different clinic.

This place is nothing but a money grab, not only are they a money grab, but they're discriminatory. I gave this place a chance for over a year. I rescued 2 strays that ended up in a shelter and the minute one vet yelled at me that they shouldn't have put "boxer mix" on my girl dog and that she was a "staffy/pit", honest to God, I should have ran. That brings me to why I'd give a 1 star after over a year. I had an appointment for my girl dog. For vaccinations and general wellness. She's a rescue as I stated and HATES this place. HATE isn't even a strong enough word (she has a new vet clinic, a proper vet clinic with NO anxiety so that tells me this place is filled with fake, smile to your face people). She was whining at the cat decor on a shelf, wanted to run out the door. I don't want to

I have had a very good experience, thank you all for the good attention and concern to Emma. They have a good team and very professional. Thank you