Underground Reptiles (Retail Store)

Amazing place full of beautiful, well designed enclosures. Nice assortment of animals at reasonable prices. Staff was friendly and a lot of fun to joke with. This will be my new place to go for supplies instead of Amazon or big box stores.

This review is for my experience in store. I know next to nothing about reptiles but I’m a big plant and nature lover. Last week, a tortoise found its new home at my house… I had a hard time find good info online, specifically related to outdoor living for our environment, here in South Florida. I went into the store to ask questions from a local. The owner, Ryan, let me pick his brain and ask a million questions and was super helpful. I showed him a video and explained my situation and he gave me all the advice I needed in order to make sure I was well prepared to take care of him/her. Thank you!

I ordered a southern black widow and I received a red widow it was labeled as a southern black widow they are being very slow at answering me telling me there confused an haven't offered any way to fix it . still waiting for someone to actually talk to me. Up date It took them a week they are working on making it right. No issues with the red widow she looks very healthy. Update!! The red widow was old apparently and has passed she ate good and was active an drinking. And they didn't have a southern black like I wanted so they settled on sending me a brown widow 3 months ago it had overnight shipping and it took a week to arrive.

We are so pleased with our baby yellow bellied sliders 3-pack! Initially there was an issue with UPS and when I called to report the delay, Underground Reptiles was already on it. They even made special arrangements for our package to be delivered on Saturday so they didn't have to be shipped back to the store and reshipped on Monday. Our turtles arrived healthy and active. They are absolutely adorable! I have already recommended Underground Reptiles to friends and family. They were easy to work with and we got exactly what we paid for. Thank you Underground Reptiles!

So far so good!! I know they're wild caught, tad on the skinny side but I haven't had a truly obese Red Eye before. Awesome customer service and shipping was a breeze!!!! Will be doing more business with Underground Reptiles. Prices are fair 👌🏼