Tufts Veterinary Field Service

So so thankful for these people!! I had called SO many vets begging someone to look at my potbelly pig as she was clearly uncomfortable and in pain. All the other vets said they wouldn’t examine her but they would euthanize her. Finally, I came across tufts, which is over an hour away from me, and they were immediately willing to help. I took my pig in later that day and they were so beyond kind to her. They let me know she has arthritis and gave me a prescription and recommendations to make her more comfortable at home. If it weren’t for Tufts my girl would still be in pain and I would be considering euthanizing her so she didn’t suffer even though it was something that just needed some medication. Even though this location is over an hour away, I will happily be taking her here from now

Edited to add: At the time of service, the vet provided me a DETAILED but hand written post it note with a price of $530. At no time did she ever tell me it was a “ball park estimate.” It was itemized by service, medication, etc. Since it was a Friday at 11pm office staff were not there to give a real invoice and take payment so I accepted her hand written bill and had to write my credit card info on a piece of paper for them to process when staff was in. The following week I got an email invoice saying they processed my payment for $632. They created additional BOGUS charges and took it upon themselves to charge me over $100 more than the price I was given. When I asked them about this they told me I was given an estimate by the vet. I didn’t have the post it note because I never expected

Services have changed - the vets/staff are generally miserable, prices have hiked, they are greedy (and dramatic about what you need, not that we don't all know that about TUFTS) Moving away from this service who apparently is only catering to larger farms (who of course they will cater to because the profit is there.) If you have a smaller farm, save yourself the headache and go elsewhere to someone who cares about the client and individual animals

Unfortunately I have to agree with Shantelle. The vets I’ve seen have been wonderful but the office staff unprofessional, unreasonable and combative. Very big miscommunications from their end they do not stand behind or apologize for mistakes- which you are still charged several hundred dollars for! Very disappointing

Dr. Embree took excellent care of our (280 lb) potbelly pig for 9 years. He was attentive to detail and very gentle when giving yearly exams, vaccinations, and trimming hooves and tusks. We had an emergency and needed help ASAP, Dr. Philips was here within 20 minutes. She was wonderful. She cared for our piggles as if he was her own. She answered every question about the situation in a very honest and respectful way. When we finally made the difficult decision to end our beloved Napoleon's suffering, Dr. Wilkinson was there for us. She was incredibly sensitive and loving during the procedure. She gave my husband and I time to process everything and never once rushed us. While the experience was one of the most horrible things to go through, we were grateful for the loving care Tu