Tractor Supply Co.

So thankful to the Ludington TSC. Our pellet stove stopped working the morning of Dec 24th. They had a new one in stock and were kind enough to reserve it when I called. Staff very helpful and kind.

Worst TSC Customer Service I have to deal with. (I try to be positive before arriving and tell myself this trip will be better than the last, although it doesn’t happen) Maybe try appreciate your customers that you still have versus your past employees that no longer work here. Every 3 weeks I come in this store for 150 pounds of dogs food and it seems as soon as I’m seen everyone freezes or scatters, instead of being helpful. Only positive moment about this trip was the greeting from the District Manager, at least I don’t think he was being sarcastic. (One shouldn’t have to leave a star just to post a review)

I was coerced by a cashier to sign up for a Tractor Supply card and he swore up and down after I had asked him three different times to make sure it wasn’t going to hit my credit that it was not a credit card. He assured me several times that it was not a credit card and that it would not ding my credit. So at the end of the interaction, he told me what my Credit limit was and of course I checked my Experian account and it was indeed a credit card. I was able to call the same day to cancel it, but I was furious! I was so excited about shopping at tractor supply for my pet supplies but after this interaction, I have not been back. it appears management told him that it was not a credit card and he was misinformed. Regardless, it was a terrible interaction and I will not be going back.

Went in yesterday the 10th and there were people standing around doing nothing while there was a huge line and only one guy checking us out. I think his name was William. He was nice and easy going it was so hard to watch as he called for help and they didn’t do anything. Horrible service from them. William was the only one I feel bad for.

They have supplies. Maybe not a ton of tractor supplies, but they have a great inventory and they carry the pellets I need for grilling at a great price. Staff are nice.