Top Dog Wash & Groom

I gave this place a second chance after explaining to them, the last time I was there my dog was not washed appropriately and that she still smelled. The staff working on shift explained, the prior staff that groomed her no longer worked for the establishment and they were going to make sure my German Shepherd would get the best care. I got a call she was done in 40 min. Before my back surgery, I would groomed my dog on my own and she would smelled fresh for long period of time with her coat shining. This place is a waist.

This picture demonstrates the butcher job Top Dog did to my dog. The groomer sheered off several layers of skin in a few locations on my dogs belly. We took our dog to the vet, who gave us a couple ointments and a cone of shame. Poor dog. I figured they hired an inexperienced groomer and that they would appreciate an opportunity to compensate for the painful experience that they created. I wanted to give Top Dog the benefit of the doubt and expected appreciation for our loyalty despite the butcher job. I also didn't just jump onto the internet to flame their business. I figured they would appreciate a face-to-face discussion about what happened, along with sharing the pictures. When I brought my dog back again today, I showed this picture to my groomer and she said that it was the

I had to find a new nail trim/groomer for my 10 lb min pin since we just moved to the area. I couldn’t be more pleased with the service. My dog has alot of anxiety, and both Riley and Laura made our first experience so calming and successful all while being extremely patient. Laura asked me throughout the nail trimming if it was ok to keep going, which I found very professional and a genuine way to build rapport with a new client. I’m so glad I found Top Dog and will definitely be coming back!

Horrible service!!! As i dropped my pup off i gave my new phone number to the lady at the front desk and specifically asked if she could contact me on my new phone number that i just provided when my dogs cleaning was done. After 3 hours I called and she notified me that my dog has been done for 2 hours and was left in a kennel, my dog has separation anxiety and now every time we take her to a groomer she shakes and quivers in fear. I Highly do not recommend this place to anyone who wants the best service for their dog.

The BEST! Great price, great location, great staff. My 3 year old dog named Goose jumps out of the car and wags his tail heading for the door because he is somehow actually excited to go in. The staff loves him there and I think it’s reciprocated because he always knows where we are going and is excited. I moved to Normal Heights 10 months ago. I’ve been taking my pup here every 3 or so weeks. He’s a 25 lb poodle mix. I go back and forth between a Small Dog Bath + Tidy and a Small Dog Groom based on what he needs at the time. They do an excellent job. Very very well priced. He always leaves happy, smelling and looking dapper, with a fresh bandana. I always wind up getting him a big bone or some awesome treat from their front shop to treat him because it’s well deserved. They do an awesome