Thrive Pet Healthcare - Village Station (Now Doing Business As Forest View Animal Hospital)

I’ve been going to Thrive clinics since 2018. Started in Arlington Heights and occasionally Elmhurst if there was more availability. But when I saw there was a clinic opening up closer to me in Hoffman Estates, I was looking forward to it. When they first opened up, it was amazing. The staff and doctor there were the friendliest I’ve ever worked with. I took all 5 of my animals in at once and they were so warm and welcoming and showed deep care for them. Especially our newly adopted dog who had quite a lot of medical issues. Then the new staff/merger came in and the quality of care went out the door. Especially from the initially point of contact who answers the phones and greets clients. You’d think that would be the person who is the friendliest and most welcoming but no…anytime I call

I’ve been thinking how to effectively articulate my experience with Dr. Hayashi & her staff. I am not being dramatic when I say, DR. HAYASHI SAVED MY DOG’S LIFE! After several years with a vet in Palatine, I needed to make a change. I was desperate to save my sick pup & my previous vet was the reason we were in this mess. Hundreds & hundreds spent on this particular illness & I was no closer to a resolution. I found Thrive, specifically the VILLAGE STATION location, online & brought him in after a brief stay at an emergency hospital. Without going into the very long details, I’ll sum it up by saying that she identified the issue & got to work on a long term treatment. Most of all - she gave me hope. I was finally confident that he was going to make it. This dog looked like he was not long

We love coming here (e.g., service, prices, most staff) except for one aspect. There's one employee who has been unbelievably unprofessional and was even reprimanded by other staff for improperly grabbing our dog. She brings her dog into work and they are not friendly. She specifically told me her dog does not like cats and I'm not comfortable bringing mine there anymore. Everyone has to pass that dog and my cat currently likes dogs. I aim to keep it that way. A business is no place for an unfriendly pet, no matter the circumstances of the employee. They need to find other arrangements. We pay for the Thrive membership for both pets but have begun to reconsider a new vet because of this one employee. We do not want to deal with her anymore at all. We've been ignored, disrespected, and fee

My dog had an issue I knew she was ok but really needed to be addressed they took their time w me and Angel to see what the issue was and is there anything else going on. They didn’t push me to do anything w testing they encouraged it so I told them to do the works since she is an older dog and we take care of her we wanted to know and make sure we set her up right by getting results. They did the tests that we could do in the office and explained everything and handed me paperwork so in case I forgot something. I got the results a couple days later and the vet explained everything and I hung up happy. The facility is very clean and at the time there was a puppy coming in sick and they made sure our dogs didn’t cross paths. Very grateful for that. We will be using them moving forward for

I wish I could give a lower review. I brought my cat Haru here a couple days ago because she hadn’t been eating and was acting very strange and would cry in pain, they ran tests and said they would give her fluids but didn’t know what was wrong. I take her home and she is still the same so I took her to another vet that actually did something and didn’t just take my money. They told me that she in fact was not given fluids at this veterinary hospital and now she is back to normal plump and happy. Just hope yall can do better with the other patients.