The Groom Room

I’ve been going here since I moved to Louisville from Dallas. Each time they slowly became worse and worse. They never followed any of the directions I gave, even though it was written down. Today I dropped of my dog for a trim around the butt belly and paws, that’s it. And they handed me her like this. The woman who cut her said well that’s what you asked for. Which was NOT true the woman I spoke with in the morning wrote down exactly what I wanted. The woman who cut my dog didn’t even look at the card they write the directions on. Don’t go there unless you want your dog scalped. My dog is a reflection of me, as she travels with me as a service dog. The first photo is right before she was dropped off, then they scalped her. She’s cold and her skin now is irritated.

I took my one-eyed Shih Tzu, Blinky, in for his first grooming since he rescued me 9 weeks ago. I had bathed him twice but he was matted beyond what I could handle. I was referred to The Groom Room by my neighbor who also has a rescue. They did a great job and I will certainly rely upon them in the future.

Great local business. I love this place and my dog does too. Every time I take him he comes home happy and fluffy and smelling fantastic. I need to make time to take him regularly.

Absolute nightmare. I dropped off my cairn terrier at 8:30 AM to the Groom Room. I asked for a tidy up and said he must not be shaved. I called the Groom Room around 1 PM, and he had been bathed but not cut yet. I called back around 3:30 PM and he was "just about to get on the table, would be done in about an hour." When I arrived at 5:20 PM -- 10 minutes until their closing time -- I could see he was still on the table being groomed. They called me at 5:30 PM to say he was ready to be picked up, and again, I could see from where I was parked that he was still on their table being finished up. I told them I was already there. He was not ready until 5:40 PM. I paid before I could really see him and wish I hadn't -- he had been almost entirely shaved, and where he was trimmed with scissors,

My pups were "silky smooth" when I retrieved them today from The Groom Room. Great job shaving Annie's fur! Roxy is so soft!