The Fix Project

My recent experience with The Fix Project was exceptionally positive. The thoughtful provision of food and water for stray animals outside the facility was particularly commendable. The front desk staff demonstrated a high level of friendliness and professionalism. My daughter, Maka, was seen by Dr. Dryfhout, who exhibited remarkable gentleness and compassion. Subsequently, I consulted with Alex regarding Maka's bill. I had some concerns about a required procedure, and Alex addressed them with impressive knowledge. He instilled confidence in Maka's care and offered the opportunity to speak with a doctor prior to the procedure. His genuine concern for animals and commitment to ensuring pet owners' peace of mind were evident.

My dog had MPL (Medial Patellar Luxation) surgery on December 16 with Dr. Andrew at The Fix Project. I paid over $2,300 for this procedure because I trusted this clinic and believed we would receive proper follow-up care. We were told there would be post-operative follow-up consultations. Unfortunately, we have only had one follow-up visit since surgery. It has now been over 10 weeks, and my dog is still not properly using her leg. She appears to be in significant pain, which is extremely distressing to witness. This is very concerning after orthopedic surgery, where proper monitoring and communication are critical. For the past several weeks, it has been extremely difficult to reach the clinic. The phone line has not been working, and I have been unable to obtain responses regarding me

Currently 02/02/2026 standing out in front of the building when I had an appointment at 8AM for a cat neutering. It's been 15min past that now, and it is locked, with NOBODY at the front. They're supposed open at 7:30am. Whatever happened, this is extremely unprofessional, and makes me believe that if they can't even beopen on time correctly, they'll most likely not even be able to take care of your pets correctly. Update: it's about to be 8:50am now. There is STILL nobody here yet...idk if the staff quit or something, but regardless, the fact that their phone doesn't even ring is telling of just how bad of a place this is. I waited almost 2 MONTHS for this appointment!! 😠😤

Would not go here. My girlfriend took our dog there for her vaccines and they completely have ghosted her not even sure if intentionally. We’ve tried making appointment online but it doesn’t work. She has emailed them multiple times in 2 weeks and contacted through their website . There phone lines are completely off. She also has money credit still in their system to be used and they have the nerve to not reply at all. It’s now been 6 weeks since our pups last shots and we can’t even get her records to go somewhere else .

If I could do zero stars I would. This place seems to be a sham. I happened to find a last minute appointment on their website 2/23. This was weeks ago and am yet to hear back from any staff. I never received a confirmation that the surgery was happening for my dog (spay) this past MONDAY. I ended up not taking a day off which would've been a waste. The days were passing by and the appointment was closing in. I decided to call multiple times and have left several messages and no one seems to work there. My husband drove to said facility hoping to speak to someone. He said and I quote "what kind of place is that? Its ghost town out there and no one answered the door! The place looks ghetto and abandoned." Its says a lot about a place that lacks customer service. Please read all reviews abou