The Family Pet Veterinary Hospital

AVOID THIS VET - POOR COMMUNICATION. Our cat got eight teeth extracted ($4,900) and was having post-op troubles. We could not get ahold of the vet given the phone number they provided. We will not be returning.

We will not be returning to this vet. They do not prioritize quick recovery of animals and on multiple occasions have prolonged our puppy’s recovery for various issues she has had. It’s clear they would rather have you visit multiple times and delay recovery than provide the actual treatment needed (all eventual solutions were simple or ones that we were confounded they didn’t prescribe sooner after researching on our own). In the worst and most recent case, our puppy ended up getting pneumonia because she was not prescribed antibiotics in a timely manner when the vet incorrectly read their own records in her file and assumed they couldn’t provide her the necessary medicine at the time. They’ve not called us back on multiple occasions when we’ve needed to get crucial medicine refilled, e

We went here for our yearly checkup and was told that our cat needed 2 teeth extractions. The vet told us that this is a common procedure and most cats get it done eventually. Our cat was eating fine and otherwise healthy. They gave us an estimate of $1,800-$3,200 which was an amount we could not afford. Of course, we love our cat and want to do everything we can for him. I asked around and contacted different veterinarians. All were shocked about the amount that we were estimated for. Therefore, we decided to get a second opinion somewhere else. We later found out that he did not need these 2 teeth extractions. And was charged less for your consultation, exam, and followup vaccinations compared to what I paid here at The Family Pet Veterinary Hospital. We were charged $30 for the checkup

I have been using Family Pet for 5-6 years and the quality of care and communication seems to have declined in the past two or so years. While I like the staff and techs and veterinarians we’ve met there, they failed to follow up on my dog’s lab results, never told me he was overdue for vaccines, and said they were no longer able to cut his nails because he’s anxious about it. I ended up having to take him to an urgent care vet for a split dew claw and they were easily able to cut his nails using an additional anti anxiety medication and relaxing techniques the Family Pet didn’t try or suggest. His new vet is able to cut his nails just fine and we’re up to date on vaccinations with his new vet now.

After moving to the Seattle area earlier this year, I was looking for a good vet for my cats. I landed on The Family Pet, and I am so glad I did! I recently made an appointment for one of my cats, and everyone I interacted with was friendly, responsive, and professional. Erica at reception was incredibly helpful both with scheduling my appointment and with follow up questions I had after my appointment. Dr. Love was very helpful, fully explaining the next steps needed for my cat's ongoing care, and answering my many questions. I felt very confident in her recommendations, and she clearly explained everything to me. I definitely feel at-ease knowing my pets are in such great hands!