Tail Waggin' PetStop

It was super easy to get to, on a long roadtrip it was less than 5 minutes off the freeway as we passed through the city. Parking was convenient, they have designated spots in the parking lot next door Mary was so helpful getting our dog set up for a bath, all around very delightful. The pet wash facility was amazing, and ended up being one of the highlights of our trip. They had shampoo, treats, towels and a blow dryer.

We have shopped at this store before and usually enjoyed our visits, but this experience has definitely changed that. While asking about the return policy on dog food, what should have been a straightforward question quickly turned into an interrogation about “why are you asking?” The tone and body language from staff felt defensive and unprofessional as they pressed me for details. I explained that the puppy food simply didn’t work for my miniature dachshund due to the kibble size, and instead of a helpful response, I was met with literal silence and glaring. What felt especially ironic is that the person pressing me about the return was actually the same one who had recommended the food and reassured me that the kibble size shouldn’t be an issue — and yet, it clearly was. I left feeli

Tails will wag! 🐶 I found them when looking for a pet store that stocked Fromm Family brand dog foods, easier said than done. I called 6 stores around KCK downtown. Of those conversations, the one with the owner here was the obvious standout. She was beyond friendly and came off as very knowledgeable and was very attentive on the phone. When we stopped by both dog and I were blown away! 🤯 The selection was larger than I've ever seen for Fromm and other top-tier brands. I was elated to find they not only offered 2x as many options as I had previously been aware of from Fromm but they do so ~¢10 cheaper per can than where I previously purchased it. 🥳 Dog is 14 now so food and treats are always given great consideration so it was amazing to get to spend real time walking around the store and

Best bath service in town! I seriously can’t believe how shiny and soft my Aussie’s fur is since his bath here. He always had really healthy fur but this is next level. The bath stations are easy to use and offer a variety of premium shampoos and conditioners available. The staff is very knowledgeable and welcoming to both dogs and their humans 😊 thanks for the great service!

A simple question about returning dog food quickly turned uncomfortable, with staff pressing for unnecessary details instead of providing clear answers. The sudden change in behavior made us both feel unwelcome. We will not be returning.