Stinson's Home Design Center

Awful, the sales lady wasn't helpful she behaved as she was doing us a favor. Sadly, the builder use their product. We were replacing carpet on living area while matching actual tiles. They sold me different lots on my tiles. I didn't know then what I know now. I started installing the tiles, but I came to have problem. They were different sizes, weren't a perfect match. At Floor and Decor the employees are very helpful. They will not only bring this to their customers attention while matching the boxes they also tell their customers to be aware in case they might need additional tiles. What a different, my previous tile work for my home would have been better.

This is company has a horrible customer service, they made the flooring of my house and have to come back 4 times for warranties issues, every time they went to repair the floor the job us worst and worst.. waiting 2 weeks now for they to fix the last warranty issue.. unbelievable

I have been calling for over a week to try and purchase tile and no returned calls and no one ever answers the phone.

STAY AWAY !!!!!! I’ve tried 2-3 times to get someone out to my home to repair warranty work on my tile flooring and they’ve failed every time. I’ve had to take 2 days time off work that I could be using for more important things and I’ve been burned both times! First issue was worker “couldn’t find my house” and most recently was worker was running hours behind at another job. Mind you, I’ve ordered this last repair in week’s advance. Their flooring sucks to begin with. My house isn’t even two years old. Horrible business

This company is awful. The communication is only by text if you are lucky and could take months before responding. They installed our floor in a new home and now the flooring is coming up. They were supposed to replace it today but they were only going to replace it in certain areas even though the whole floor runs together. How would you like two different colors on your floor? The new color is lighter and has a pink color to it. They wanted me to sign a rejection letter just so they wouldn’t have to replace the whole floor. I refused to sign it. Many other homes in our new home community are having the same issue. They put down a poor and cheap quality flooring and now having issues they don’t want to fix. Stay away from this company