Stellar Pets 'N Vets (Previously Northeast Veterinary Clinic)

Long but it has to be said. One of the worst vet experiences ever. I usually go to the Rojas clinic with Dr Bailey and it has been amazing, I guess I’m used to the service there but it is unacceptable the way we were treated here. We were referred here for an ultrasound and an X-ray for my baby that had been having tummy issues, we were told to arrive at 8 am and I got a text message that our appointment was at 8:30, I drove almost 45 minutes to get there at 8 and was very punctual, they checked us in and there was a line which is understandable on a Sunday. The energy was already kind of off with the techs since the beginning, but I’m not even picky about that just wanted to point it out for anyone that is, second of all they tell me after we’re being seen that my baby has to be “hospital

This was unfortunately the clinic that was open the day I took my 3 year old cat to the vet for suspicions of illness. The wait was about 1.5 hours to even be put in a room, as my cat sat there anxiously. It sort of felt like everyone there didn't know what was going on. It was really alarming. The technician that escorted me to my room was scaringly confused on basic questions about my cats vitals. I asked "Is 7 pounds healthy?", she stated she didn't know. I wonder if I can apply here too! My cat was ultimately tested for all things, which costed hundreds of dollars. The vet made me feel like this was unnecessary and that my cats symptoms weren't alarming. (She was showing her third eyelid which is never anything positive). Fast forward to the next day, I receive a phone call with my

I have never had a bad experience here. Even when we lost our beautiful baby girl, they did everything they could to make her comfortable and give us the most realistic expectations. They always accommodated my husband and I in visiting her while she was sick and providing us with space to say goodbye without rushing us when everything was done. I highly recommend taking your furry babies here for the best help and prices.

Amazingly kind and caring staff who have honestly taken great care of all my pups and we have had wonderful experiences here in the past, but today was a bit rough especially with the wait times, and an overcharge. We arrived and checked in at 830am. We were finally told everything was all set- pup was treated and back to us, meds were ready, and discharge instructions- around noon but the doc hadn’t discharged us for some reason. At 1230 the doc came out and said she needed to see our pup again, she never should have been discharged and they took her to the back. We were finally discharged at 1240. Additionally, they told us because of the total price of care we needed to put a deposit down before care which is fine, but the “deposit” was the full charge. On final checkout the cost was le

Took my dog on a Sunday because we needed something for his ear infection. I did advise them that he had another conditions that were treated by his vet. They didn’t care they did offer several treatments that I already communicated to them that were treated by his vet. And then what it really bothered me is that to see some of the conditions that were taking care by another vet, my dog had to be put against the floor and forced to open his mouth. I understand that they need to profit, but they will try to sell you every single thing even though you told them not to.