Small Animal Internal Medicine

Both my dog Mila and I had such a great experience with Dr. Nelson and her incredible tech. The entire staff really was very friendly and professional as well. Both Dr. Nelson & her tech were kind, thorough and seemed to really care about the patient and helping to solve the problem. Being in the pet care industry I have experienced a lot of vet offices, vets & vetmed environments and this has been one of the best experiences for us. Thank you all!

Absolutely amazing people! Im grateful they were available when I needed someone to help me with my pup in an emergency. Sunni is absolutely doing great since her visit! Thank you so much helping us get Sunni back to her spunky loving self again! Their ability to pick up a phone consistently is spot on and they remain professional and calm at all times and yet very understanding and kind.

We took our 2 yr old dog there and told them we thought she had something up her nose. They kept her for 3-4 hours and basically did nothing except lab work. They said they couldn’t look up her nose and gave us an antibiotic. Told us to call if it didn’t improve. $1200+. We then took her to her normal vet on Monday (3 days later). she scoped her and got out 5-7 toothpick size or slightly bigger pieces of grass/weeds. 1/2 the price. It seems the ER clinic would not listen to us but our vet in Sandpoint did. I won’t go back there. Very poor customer service.

Dr. Nelson and her clinical staff are true professionals. They are thorough and patient in answering questions. I will hesitate to return.

Staff and Vets were helpful and knowledgeable, but business felt very corporate. Everything is about 2x cost of a regular visit. X-ray and some pills were $750 ($200 visitation fee + plus the stuff). It was good to find out what was up faster than waiting til the next day, and that is pretty much what is being upselled. Just felt like some business owner was taking more of a cut than needed.