RVH

My family has been taking our pets here since the late 70s. It’s still as great service now as it was then. I took my brothers dog in and things went smoothly. We were treated really well. In and out quickly. his dog was a little leery when we got there. When they brought her out, she almost didn’t want to leave due to attention and great care she got from the staff.

Heiwa had a mastectomy and a spay 6 days ago. Dr. Loftis and staff have been totally responsive to her needs. They are a wonderful team.

If I could put a negative 10 I would! Receptionists absolutely disrespectful and rude. As I’m explaining what is wrong with my dog that is in duress she cuts me off to say all I have is 4 that’s it. Didn’t even let me finish as to what’s going on, so maybe it could be evaluated as a more urgent need. Then added to the disrespect to tell me that had I called at 7am… well the site says 8am!! Never again will you see another pet of mine. It says the call was recorded when you start on the line so hopefully the doctor will play it back to see what an unsympathetic employee he has answering the phones.

I was looking up the office number to call to schedule appointments for my dogs when I realized that I had somehow never rated this office! They are phenomenal. I have a dog with Addisons Disease who requires a shot every 28 days, so we're here a lot. She has never liked a vet, but she adores Dr. Loftis. He and his staff are so gentle with the animals, knowledgeable, and easy to work with. I highly recommend them.

We have taken our pets to Dr. Loftis for years, as we trust his wisdom, experience, and his entire staff is fantastic. When we recently had to say goodbye to one of our dogs, we were blown away by the compassionate experience they provided. They showed such kindness and support, and we will be forever grateful. Thank you!