Preferred Pet Care Inc.

No one ever picks up the phone. It has taken many emails and calls to even schedule a meet & greet and even after we confirmed via email I received a call that I still needed to call back to Extra confirm. I called back left a message and haven’t received a call all week. I will not be taking my dog here. I can’t trust a place that is either extremely understaffed or lacks the most basic customer service.

Be sure to confirm the details of your dog's care before proceeding with the extra vaccinations they require here, especially if your dog needs medication. They are not able to accommodate a 12-hour medication schedule - and instead planned to give our dog his insulin dose 3 hours early. They said other vets had approved this, but my understanding is it can be life threatening. Unfortunately when they said they could handle a dog with diabetes, I made an incorrect assumption that they could work with his medication schedule and now we've spent a few hundred dollars on extra vaccines for our three dogs that we had planned to board there but can't. :( Disappointed!

Preferred is the best boarding business we’ve come across and we’ve tried several. The people who work there genuinely care about the dogs.

I called a few times to check on availability and nobody answered the phone so I stopped by and was able to speak to someone which was difficult because they had to keep pausing the conversation to check dogs in. I came prepared with my dog’s records of which a copy was made and was told that there was a wait list until Mid March, it’s May 1st and nobody ever called me. It appears a decision was made without ever evaluating my dog. I hoped it would work for him because he’s a boxer and I saw boxer’s in some of the photos posted to Instagram so I thought he’d actually have dogs of the same energy level to play with. I gave 1 star because the customer service was lacking in my experience and I wouldn’t recommend this business to anyone.

The Preferred Pet Care team is amazing! My pup Moose ❤️❤️❤️ loves going to daycare. He bounds in the morning and is the busy pup playing all day. Highly recommend the PPC team. The proof is in the picture