PetSmart

Visited here to purchase dog food and toys for my dog. Good selection of products; staff were all very nice, however somewhat slow. Fairly priced items compared to other nearby stores. Nice and clean store with everything nicely filled in and organized entirely. Will probably come back next time I need something small for my puppy.

Matia was amazing! She was so kind and gentle with our Leo and treated him with so much love. The grooming was perfect, and Leo looked adorable afterward. We’ll definitely be coming back to Matia next time.

I recently visited 215 Needham St newton at PetSmart, where I encountered a promotional offer of 'buy three toys, get the fourth free.' So I ended up getting four. However, as I was waiting in line at checkout, I noticed two racks on the top rack the promotion buy 3 get 4th free smaller cheaper toys. The lower level where I made my purchase of a toy small football displayed toys priced at $2.97 and $2.47, then I checked my receipt at the car and had to go back to check out, I was surprised to find that the $2.47 football toy was given to me for free, apparently as part of the promotion. I politely expressed my concern to the manager, Emily, that this constituted misrepresentation and misleading advertising. Unfortunately, Emily was dancing around the answers when I was asking a direct ques

There are some seriously activist staff here, who would not sell me a $4.99, 1 inch guppy, because upon cross-examination they determined that my accommodations for said fish were inadequate (this righteousness in a store that sells many living creatures, including fish, as live food for other animals). My 11 year old son and I felt patronized and humiliated. We left, drove a mile to Petco, where we were treated very well, and managed to buy said guppy, which is swimming around happily at our home as I write this. To the staff at this Petsmart who take it upon themselves to screen tropical fish customers: You are working in the wrong job if you can’t see your hypocrisy.

Fish : Never buy fishes from here. First of all they're not healthy, I bought one and they died by the time they reached home. The worst part is their return policy, you need to bring the dead fish to the store to prove them that we are not lying. A great way to trust your customers!!