PetSmart Grooming

Poor communication, lack of accountability, and disappointing results from the grooming department. I dropped my dog off at 10:48am and was told it could take up to 4 hours. I waited all day for a call. At 3pm, I was asked if I received an earlier voicemail — I did not. There was no missed call or voicemail. Instead of apologizing, I was told “it’s okay,” and then told a note was made claiming I was called when I wasn’t. Another employee issued a $20 credit with no explanation. It also doesn’t even look like my dog was properly groomed, which makes the situation worse. The only bright spot was the cashier, who handled the situation professionally, sincerely apologized, listened, and actually acknowledged the issue. If everyone else showed that level of customer service, this would have bee

They pretty much decide if they want to cut your dogs hair or not . Had an appointment out a few weeks. I waited , JUST for them just to shower and brush him( I could have done this myself) saying he’s too young and doesn’t stay still, time to find another place where they do what the customer asks.