PetSmart

Yesterday I visited the store with my black German Shepherd, Sadie. I received incredible customer service and kindness from Madie. It's clear that she loves animals and humans too. I am so grateful for her kindness and going the extra mile to make our day extra special. Madie will be Sadie's groomer from now on. Thank you so much ❤️

I have 2 golden doodles male dogs. 2 weeks ago I bought them harnesses. Put them on tightened like your suppose to. They would not stay tight they kept falling off. So o I returned them today for a refund was told by the associate because one was damaged she couldn't return it. That's fine the other harness was not but she would not give my money back for that one because it was used. I think that's bullshit. So if you go buy a pair of pants somewhere they won't return those either because they were used for a day or so. I happen to work retail also. What they did is a just wanting to piss off the customers instead of making them happy. I won't shop there ever again.

I've gotten my dogs groomed, bathed and cut by jasmine and Samantha m, and they are always so wonderful and good with my dogs, I really dont trust anyone but them with my puppers. I will continue to recommend them to my friends 👏

My husband and I just left there. The lady that checked us out was so hateful and had zero customer service. She literally slammed our dogs food down for no reason. I get everyone has bad days, but she was so incredibly rude. I’m appalled by her attitude. Check your cashiers attitudes. They need it.

If I could rate a 0 I would. Took my golden for grooming on Tuesday only to be at the emergency vet (spending hundreds of dollars) days later. My dogs skin behind his right ear was completely infected with an open wound that I was not notified about post haircut. He had a 104 fever, hadn’t ate or drank in 24 hours, and was non stop crying. After days of antibiotics and pain meds the infection is not resolving. The pain they have put my dog in is absolutely unacceptable. I took my dog for a haircut thinking it would be a simple transaction. I was so wrong. I will NEVER step foot in petsmart again.