PetSmart

It's all right.I only go as I need you 2 I don't shop here regularly it's clean & It's okay as far as nobody bothers you-- every now and then there's this one person who's skipping down the lanes that doesn't work here the customers, you know who will bother you or else want to know what kind of pet u hv or would u buy this?? ,I just want people to leave me alone, just let me shop.Get the hell away from me.... I don't like being bothered by other people.I just want to shop and get my stuff & leave. Only thing I have it's not really negative, but it's just a heads up to say, is it can be a pain.If you forgot your phone or the internet is frozen and you can't bring up a price u saw 4 this if you bought it another way because if you really needed that second, then you have to pay their price.

We had THE BEST dog trainer here. (Ryan) he went to a new Pet Smart location, so we are following him. The staff at this location makes the store a personal experience, and they really do love the dogs that come in. Our groomer (Abby) is wonderful, and our dog loves getting groomed because of her as well as the people in the grooming department. I am so lucky to have found them! Good people help make happy dogs!

The Elyria, Ohio location is more than a disappointment. 2 weeks ago I brought 2 of my dogs into be groomed, I was told to be there at 12:30 pm to pick them up or I was going to be charged a late fee (weird the other locations have never told me this before) but okay, so I made sure I was there at 12:30 as requested. I called at 12:30 and was told it would be another 1.5 hours before they were done, of course I was a little upset, it’s a 30 minute drive for us to get there. Was I a little rude? Sure, I wanted to know if I got a credit for them being late.. Anyway we wait in the parking lot for an hour and finally get told they are ready for pickup. Great.. We called about a week later to schedule our other 2 dogs for grooming, which was scheduled today 12/3 for 8:30am. We get there only

I go for freshwater fish, the team member is very knowledgeable & helpful good selection of products.

No complaints really except that they need to mark items that have been used as used and lower the prices. I had purchased a hamster cage there at regular price thinking it was brand new, but once I got it home it had a bad oder to it, the previous hamster had chewed parts of the cage so it was damaged and there were a lot of missing parts and parts that had been replaced with parts that didn't match the design of the cage, however, when I returned it they were very nice and gave me the brand new cage at $5 off. I still worried if I had taken home bugs because of the loud smell of bug spray on the other purchase. Moral of The Story: please mark the used items as used and lower their prices please. Thanks