Petsense by Tractor Supply

they are SO rude and what’s a dematting fee if you’re just going to cut it all off??? then say it’s because of how long it took the clippers to get thru the fur and how it’s matted at the skin, but he had an appt at 1:30 and didn’t leave until 6:45 (i’ve never had this problem).. when I called after 5:00 for a follow up because I haven’t heard from them all day.. they didn’t even start on him yet and I was told it would be another 2 hours! an 1hr and 45 appt is normal for him and if anything that’s less, this is the first time he’s ever been matted and i’m just having a hard time understanding how it took quicker than a regular appointment when he does have long curly fur but now i’m charged a dematting fee for the time being “longer” (it wasn’t longer) because he was matted..

I have a toy poodle, his second appointment with Petsense was 3 days ago. The day after grooming his ears were inflamed including traces of blood. I took him to the vet yesterday and they told me it was because of the aggressive manner of “yanking” the hair out of his ears. I was charged a matting fee - I comb his hair twice a day so I can tell you it was not the case. The visit was $92, a ridiculous fee. The first visit was $65, nail cutting was not a separate fee but it was the second visit, scissor cutting a separate fee the 2nd visit. I won’t return - -

I have been a very loyal customer to this company for many years, but the quickest way to lose business is to talk about a customer when they are standing right in front of you. Ladies that work the night shift, please understand when someone more intelligent than you happens to be standing in front of you. Word of advice, understand your audience and how to appropriately insult someone more nonchalantly. Do better.

My dogs 1st time getting groomed here and I must say that that the staff were friendly and treated me as well as my pet with respect and the out most care. Definitely coming here again and woukd recommend it to any new commer.

I've been to this location and the 1st time was wonderful. The 2nd time not so much . When I asked to be CALLED when Prince was ready due to the fact that I was going to get my hair done and wouldn't be able to hear a text , I was ensured that this would happen. I dropped him off at 3 was told it was going to be 3 or 4 hours. Fine I get a attitude call from the groomer saying I need to get Prince because they've text me without a response 😒 So when asked how soon could I get there I said my husband will arrive in 10 minutes just to be snapped at with her response of GOOD WE CLOSE IN 15 minutes. When my husband arrives Prince is shaking and fell right asleep in the car and still shaking and went right asleep he wasn't himself. He didn't want to eat, play Anything he just hopped around and