Petco

Terrible! My Cavalier King Charles went in for a grooming today and she came back bald in places!!! Shaved to the skin!!! Not to mention they shaved off her feathering, her ears are lopsided and her tail looks like a mullet! And there was a groomer in the back yelling at a dog and the dog was whining and whimpering. Absolutely awful and would not recommend!!! Would give zero stars if I could!

Took my dog in for a groom today. They had lots of available appointments online, which I was happy about. I was greeted promptly, But overall disappointed with my dogs groom service. I paid for an additional package with a watermelon bath, and bandana. She didn’t receive a bandana, and the hair cut was horribly lopsided all over. But mostly I just want to know how nobody saw her ears were a total mess!

Always clean and great customer support and service for my pets needs. Thank you petco

We’ve always had good experiences at this Petco when buying food for our dog, but the grooming service was awful. We took our dog in for a bath for Christmas and gave very clear instructions. When my brother picked him up and took a picture, our dog looked exactly the same as when we dropped him off. We went back to complain and the manager was nice and offered a new haircut. Unfortunately, the second visit was just as bad. Two of the groomers were extremely rude, had a terrible attitude, and did not listen to the instructions even though I explained everything politely. After redoing the cut, they tried to charge extra, which makes no sense since we paid for a full haircut. They claimed it was only a face trim, which was not true. We will not be coming back. The grooming staff is unprofes

I went to buy wet food for my dog which I came to find was on sale through an online ad. Went in to buy it and it was $10 more than it was supposed to be. After seeing this on the receipt I asked the cashier (Andrew) if they price matched themselves online since I figured Petco’s prices would automatically be consistent. He replied that I would have had to shown him before the transaction in a highly annoyed tone. I then asked if we could re-run the transaction because it was a significant price discrepancy to which he said no because there were people in line. I shop at Petco specifically because the customer service. 15+ years I have shopped here but if this is how customer service is going down moving forward I’ll be taking my business to Amazon where every single product is cheaper. Su