Petco

I am submitting this review to formally document a pattern of unprofessional and inappropriate conduct at this Petco location. The store is chronically understaffed, and the employees routinely demonstrate behavior that is discourteous, dismissive, and inconsistent with basic standards of customer service. On multiple occasions, I have been questioned about my dog’s perfectly normal, playful growling — behavior any knowledgeable pet professional should recognize. This reflects a troubling lack of fundamental animal behavior understanding among staff members. Additionally, the employees have repeatedly refused to provide bags upon request, forcing me to carry multiple items by hand, which is both inconvenient and inconsiderate. Even more concerning, I have been denied restroom access desp

I honestly can’t believe this store has 4.3 stars. I went twice because unfortunately it’s the closest one to me, and both times I had a bad experience. The first time, there was a man working who did nothing but complain about his job. He was annoyed that he had to prepare online orders and also help customers (there were just me and one other client, both browsing on our own). But at least that time we managed to enter the store without a problem. The second time, I went during opening hours (all the signs said it was open, and it matched the hours listed on Google Maps), but the door was locked. I saw a girl inside, so I signaled to her, and she reluctantly opened the door. She told me she was keeping it closed because she was only letting in a certain number of customers since she was

The sales associates at this location were beyond helpful. My cat was sick and her carrier broke, so I went to this Petco to get a new one. The sales associate went out of her way to find a suitable carrier, even going in the back to find the perfect one. They also provided some advice on how to clean the carrier if my cat were to have an accident. Thank you for the exceptional customer service!

On Tuesday, Kenneth was extremely helpful and kind. He helped me create a Petco account and told me how much I saved. Definitely made my shopping experience a lot better!

I always go to the nearest Petco to get my dog’s favorite food, the Staff is always helpful