Petco

It was the day for Santa I read the wrong time , 2 hours early and had to go out of town, Teresa a manager asked if I was there for photos and I explained my situation she said wait 10 minutes- she had an employee dress as Santa and took our photo! Did this for ONE customer on a busy Saturday! The Santa was a beautiful girl and the manager took my photos - that’s customer service!!! I am so thankful to her ! I hope she gets recognized! Her and Santa ! Thanks for going the extra distance for me !

I arrived approximately an hour and a half early for my dog’s scheduled appointment after calling ahead to confirm that early drop-off was acceptable. I waited at the grooming counter for about 5 minutes, no one acknowledged my presence or indicated that they would assist me with a simple hand gesture. They clearly seen me, but continued to engage in the conversation amongst themselves which felt uncomfortable and unprofessional. After waiting nearly two and a half hours following drop-off, I received a call to inform me that my dog could not be groomed due to skin irritation. I then requested that only his face be trimmed, particularly since the concern was related to hot clippers, but this request was also declined without a clear explanation. The lack of communication throughout this p

Took my dog for a nail trim and bath. They took it upon themselves to shave the dogs behind. I didn't notice this in store unfortunately, and called to ask for a refund. Breed is a corgi and they are not supposed to be shaved. Any competent groomer would know that. The real problem was the power hungry, and bossy store manager who wanted to escalate the situation rather than try and solve the problem. She was very sure to inform me of their policy that if they refund the mistake that they made the dog will not be allowed to return for a groom. I've bought all toys, dog food, and taken my dogs for grooming at this location my whole life and will no longer be returning. I will take my money elsewhere.

I love it there i just got a double tailed betta and its very lively I recommend this petco to you they have great prices and sales and good staff.

Never bringing my dogs here again. Brought them in to get groomed at 9am. Granted I have 2 large dogs & I knew it would take some time, but 3.5 hours go by & no kind of call or text. My husband goes in to check on time & we are told only one of our dogs is halfway done, the other is in a kennel still. We are going on 4 HOURS of waiting for only one of our dogs to get groomed & the other was left alone. The only good service we received was when we checked them in. Absolutely pissed that they did not have the decency to call or update because we would have never brought them. First & last time I bring them for grooming at Petco.