Petco

Yesterday morning, Manager April was unecessarily rude, impolite, and dismissive to me. She thought I could not hear. When I got home, I saw she added a charge I did not consent to verbally or in writing—this is theft. Store Video cameras will attest the behavior. A quiet, not-busy morning—I needed 2 packs of treats. I am shy and was just keeping my peace. I have been around many parts of the world and not been treated this way. I cannot come back to your establishment.

I usually go to the Petco on Cobb Pwky. I was referred here by my local staff because they don’t have a vet office and I needed medication for my cat who’s suffering from hepatic lipidosis. Unfortunately, the front desk assistant with the very large septum ring, labret piercing, and the hair… was not hospitable or kind to me. She spoke as if I should be familiar with the Vetco policies on meds. -And her tone appeared as if I was bothering her by asking clarifying questions. I am very kind to service workers, as I’m familiar with the service industry. I really wish I would have asked someone else. I was completely taken aback by her attitude, as I’ve experienced great costumer service at other locations. I noticed some other reviews mentioning her and hope she pauses for some reflection on

Go to PetSmart or order on Chewy/Amazon. Avoid this store. DO NOT sign up for the Vital Care plan. The manager talked me into renewing my vital care plan in September after I did the math and found it wasn't worth the money, without ever mentioning they now hid a 12 month commitment with no cancellation terms in the contract. I called support hoping to cancel and they said I will continue to pay the subscription until September 2026 and there is nothing they can do about it. I asked for them to send me evidence where I signed this policy and they couldn't provide proof I agreed to these terms. It's pet food and litter not a lease on an apartment. Locking people into these subscriptions with no explicit explanation of these terms is absurd. A 30 day cancellation notice is standard for mo

Went to get some mealworms and they asked for my phone number like usual. I never give out my phone number for obvious reasons. The clerk at the counter insisted that it was store policy to require a phone number. I told her that's stupid and wrong and she didn't budge so I left. The people petco hires don't know how to do their jobs.

5 stars for manager April. I had an issue with a repeat delivery, which the store doesn't handle at all. She made sure the customer service agent on the phone with us sent me an emailed receipt and record of the refund they issued, and I'm so grateful she did because it was only half of what it should have been!