Petco

I had a an amazing time, the staff was lovable and very attentive. Thank you for taking care of my baby Abby. She’s doing so good afterward. Very happy customer..

I booked an appointment online for 12:15 for a bath, blow dry, sanitary trim ( feet face and fanny ) we really didn’t want him cut anywhere else and upon drop off was told that he had “mats” (which was not true ) and they gave us a hard time about the shots because we got him vaccinated 24 hrs before the appointment. I got a call 3 hours later that he was almost ready to be picked up that they were unsuccessful with any type of hair cut & ear plucking that they only gave him a bath and blow dry along with trimming the nails . My dog is 16 lbs and has been to various groomers with no issues at all and I have received him back in conditions that exceeded my expectations. As professional stylists they should know how to adapt to certain behaviors or NOTIFY the owner immediately instead of

Took both my dogs for de-furmination bath and brush and was called to pick them up after just 30 minutes. Both dogs were still wet when they brought them out and when I asked of they actually did the de-furmination they insisted that they did (it usually takes much longer). As soon as we got in the car and got home insane amounts of fur came off (this was just after 2 minutes of brushing). Both dogs also ended up smelling like wet dog and I had to take both of them for de-furmination at another place shortly after this and ended up paying for it twice over. I asked customer service for a refund and even showed pictures but they only offered to remove the de-furmination add on charge of 30 per dog. Don’t bring your dogs here awful experience.

The Revere Petco has the nicest and most helpful associates. I had a small issue with my online order, and Zeke took care of it right away. He said that the main goal at this store is to make sure pets are well cared for and that any issues are resolved promptly-and he did exactly that. It's refreshing to see a company that trains it's employees to think and act with that level of care and customer focus. Thank you Zeke for making my experience a positive one!

Every time I visit Petco, Bryan is the first person I hope to see. He is consistently warm, welcoming, and ready with a smile. No matter what questions I have about my pets, Bryan always provides the exact answers and guidance I need. His knowledge and patience make every visit easier and more reassuring. What truly sets Bryan apart is his thoughtfulness. He always notices when I’m purchasing heavier bags of food or litter and goes out of his way to help, making sure I can carry everything comfortably. It’s rare to find someone so genuinely attentive and caring. Bryan’s excellent service and positive attitude make every trip to Petco a great experience. He is truly an asset to the store, and I’m grateful for all his help!