Petco

I arrived at the store around 6:35 PM and went straight to the fish department to purchase a betta fish, a snail, and supplies. There was no associate available in that area, so I went to the front to ask for assistance. Although there was only 1 other customer in the store and 2 associates, I was told there were no bettas elsewhere and no one came to help. After waiting a few more minutes without assistance, I walked back to the front again to request help. At that point (6:47 PM, according to my phone), Joey informed me they would not sell any animals within 15 minutes of closing due to store policy. I explained that we had driven from out of town specifically to purchase the fish and snail. Meanwhile, another employee was packaging crickets for a different customer. When I asked about

I always come in to buy food and other things for my pets. Scott is very unprofessional. He didnt bother saying hello and wanting to help. After checkout I ask if he can put the things u bought in a bag. He didnt and just threw the bad at me and said here you go. After that I was putting my things in the bag and I saw he was friendly and saying how are you to other people. SCOTT YPU NEED TRAINGING!

Bought a brush for my Aussie doodle dog, its not broken but completely surprised how it took off the handle right away. Was not expecting it cannot be replaced or refunded since I usually will pull my phone number for the petco acct. The manager said shes like theres no record showing I purchased the item in store but took the pic before and when I got home theres a price sticker from Kuhls and their price was even cheaper than petco price. Devastated!!! Super! Poor customer service.

This store is making a comeback! They have new management and it really shows. The best dog and cats food brands are here, and the live animals look healthy and happy. The grooming side of the store is also top notch, so if you need to give your dog a cut this is the place!

Big box store, so you would expect the folks working there to not care at all. Not true at all....Shout out to Will in particular, the dude just cares. Good man, loves animals, and a great trainer. He restored my faith in big box pet stores. Thank you Will.