Petco

Never been the this store but when I called with questions about vaccines for my kitten Ariana was super helpful. Gave me pricing for individual rounds of vaccinations as well as bundle prices! I called Gulf Coast right before initiating calling Naples and I had no help whatsoever instead, the girl had told me to Google the phone number because even that she couldn’t provide me. She knew nothing. Thanks a million to Ariana who had all the answers!!! You’re a rock star & definitely someone I would trust with my kitten. 🫶🏼

I had a terrible experience at this Petco. I was with my family looking for guppies for my kids' starter tank. To be clear: I had over 10 years of experience breeding fish in Brazil. Two different employees refused to sell me fish, citing 'ammonia' and 'tank size' in the most condescending way possible. One lady was incredibly unprofessional, asking me right in front of my children, 'Do you even want dead fish?' just because I disagreed with her. They seem to follow a training booklet without having any real-world knowledge or basic customer service skills. If you're in the Naples area, save yourself the frustration and go to another local store instead where people actually know what they’re doing and treat customers with respect. Here a picture of my dead fish

I have bought multiple reptiles from them. Arianna is very knowledgeable and an amazing manager. Rick was also an incredible manager, but he is gone to Port Charlotte so I will actually be following them to that store.

Unfair Fish Return Policy Despite Proof and Recent Purchase Today I visited Petco here in Naples, Fl 34109. I’m extremely disappointed with this store. After spending over $100 on a new tank, supplies, and fish, I was sold a fish that was clearly unhealthy from the start. It died shortly after being introduced to my tank, even though all the other fish are still alive and well—proving the problem wasn’t with my setup. When I returned to the store less than a week after purchase, I came prepared with my receipt and even a water sample to show my tank’s condition. Despite having this proof, they refused to help simply because I didn’t have the dead fish with me. All of this over a $5 fish—especially frustrating since I was planning to buy more fish today. This rigid policy is unreasonable

I took my Shih Tzus here to get groomed while I was traveling, and I am so happy I did!!! Kimberly and Tatyana did the best job I’ve ever seen at a great price, and my dogs look so adorable. Next time I come to Naples, I will definitely bring them back here.