Petco

It wasnt all that great....it seemed run down and just unpleasant. Even the live pets for sale appeared sad in their depressed habitats. I also felt as if I was being followed by an employee while I browsed as if I was going to steal something. *Had over 300.00 in my pocket,but probably wouldn't have shopped there anyway, too overpriced. I just like stopping in to see the animals

New review Jan 30 2026 with 5 stars: Thank you Charlene and Paul at Falls Church Petco! I spoke with Charlene on the phone who recommended I come in again to work it out. As she had recommended the first time I went in, I had called the Petco rewards 800 phone number. Those people were not helpful and couldn't even pull up my receipt. I went in and worked with Paul, the manager, who was excellent as well. We looked at my receipt from last week and I showed him the broken toy. He had some personal recommendations for toys so I bought those (and more) and he did a price adjustment. My dogs are very happy with the new toys! He also said to make note of the manufacturer info and phone number and contact them if a toy breaks as they will sometimes replace it for free. TL DR: use Vital C

I had an excellent experience with the groomer (Kelsey) at Petco. She was incredibly attentive and paid close attention to every detail. She thoroughly followed the directions I provided for how I wanted my dog groomed, and she executed them perfectly. She was also very kind and made the whole grooming visit stress-free for both me and my dog. Highly recommend! Thank you, Kelsey! We will see you soon.

I came into the store specifically looking for allergy-friendly dog food and was immediately impressed with the service. Instead of wandering around stressing for 20 minutes, a super kind and sweet employee named Angel came to my rescue! He asked about my dog's allergies and was incredibly knowledgeable about the best food options. Angel's expertise and helpfulness made the whole experience a breeze. I hope the best for this kid in the future!!!

I came for my dogs visit and was marked late from standing in line. They said they had a full day and couldn’t take us bc we were late. I went to my car and made a new app an hour later. They had several openings. We went back inside and got inline AGAIN!