Pet Supplies Plus West Hempstead

This was by far the worst customer service experience I have ever had. I placed an online order to pick up at this store during their 20% off sale for two 3-lb bags of Primal cat food (salmon and chicken) and 15 cans of Friskies shredded food. The website showed the items as in stock. I received an order confirmation and a “ready for pickup” email. After driving 15 miles to the store, I was told the Primal food was completely out of stock and they only had 5 of the 15 cans available. No one contacted me in advance to inform me of this, despite the fact that I clearly wrote in my order notes that substitutions (except liver and turkey) were acceptable. My credit card was charged $54.37 for the full order. Only after I questioned it was I told I would be reimbursed for the missing items. I s

Came here for dog and cat food but the cashier also tried to sneak in extra charges for 50 crickets which I didn’t need or buy. One of the foods I purchased had a paper next to it that said if you spend $50 you get 20% off. The manager Monica who not only was extremely unpleasant to deal with and rude, but was also unwilling to hear or believe anything I said. She accused me of stealing the crickets but I only have a cat and a dog at home, while also changing the rules of the previous paper I mentioned to me needing to spend $50 on the single brand of food. I also have a family member that works for the company but they refused to give the discount “because they don’t work for me.” This isn’t my first time coming to this store but this is the first time I asked for a receipt who knows

In general, this pet store offers high value and good quality, with available parking and a well stocked selection of products (better than their competitors). However, the self service wash is the main draw for me. I have not had issues with the thirty minute limit, but I did recently experience inconsistent enforcement of the hours of operation. If the self serve closes at 8pm, or within an hour of closing, please post/state so.

I came here to wash my Husky. The fact that they have a self service dog wash is fantastic. Not many places have them any more. The price was around $20 and that included the wash area for 30 minutes, unlimited soap, shampoo, conditioner, towels, a heavy duty blow dryer, and, even an apron to keep me mostly dry. The wash area is raised up higher than a bathtub, which saves my back from having to bend over for so long. Before the wash, I bought some peanut butter treats, that were on sale, to give my dog a reason to chill out a bit. The blow dryer worked fantastic, plenty of air volume and pressure without any heat. If you've ever tried to dry a husky, who has a heavy coat and undercoat, you'll appreciate the blow dryer. Friendly and helpful staff. I'm pretty sure that I went over the 30

This has become my go-to place to get feeder fish for my turtle and dog food for my dogs. The staff is always friendly and makes sure I get the right amount of fish every time. They also have a great selection of dog food and treats, and I always find what I need. I really like the incentives too, like the coupons they send through email and the promos they post on Instagram. I’ve never had an issue using the codes, which is rare since other places sometimes have different rules.