Pet Paradise Apollo Beach

I typically love bringing my dogs to Pet Paradise, however my pickup today was extremely sad and worrisome. I was greeted and then given my dog's medicine (over $450 worth of meds). One, which was power, was given with a missing cap. One, which was an eye drop had dirt all over it and dirt caked in the cap. It was unsanitary and shouldn't have been handled that way. I asked for a manager as I had to discard 2 prescriptions. The manager came out and was quite aggressive. He told me he'd find me a cap, and that the eye drops were probably dropped. I informed him that it was unacceptable, so he credited $60 for the inconvenience (it didn't even cover the meds). His rude, demeaning tone was appalling. I now have to purchase two different meds and Pet Paradise will not accept accountab

We bring our dog to Pet Paradise often since I travel quite a bit, and overall, she enjoys her time here. I love seeing her play with the other dogs and swim in the pool, and the managers—especially Nick—have always reassured me that her care is a priority. Nick even resolved a recent service issue with professionalism, promising charges would be removed for services that weren’t delivered in a timely manner. I left that conversation feeling respected and reassured. Unfortunately, my experience this morning with a staff member named Jennifer was the complete opposite. After a long flight, I was happily watching the dogs play in the pool with another dog parent, when Jennifer looked over at me and gestured with her hand for me to “come here” as if I were a dog needing a command. When I exp

We were nervous to board our dog but the staff was amazing! We loved that we got to check in on the cameras and see our dog play with other dogs. The price was amazing, facility was clean and everyone was very friendly and knowledgeable! We will definitely use in the future

We highly recommend Pet Paradise! Daisy has stayed there several times and has been well taken care of! It is a new facility and looks modern and well designed. The puppy pool is a great feature. Their prices are reasonable. The staff is friendly and caring. Will definitely stay at Pet Paradise again!

I had a trip planned for a family member’s birthday, but my hotel wasn’t pet-friendly, so I booked a stay for my dog at PetSmart Hotel. However, when I arrived, the staff handling check-in was extremely rude. They refused to accept my dog’s vaccination records because they weren’t directly from a vet, as my dog is a rescue. When I asked if I could get my pup vaccinated at their vet, they said yes—but then told me I couldn’t check my dog in for another 48 hours after the vaccination. This policy wasn’t listed on their website, which was incredibly frustrating. Thankfully, I called Pet Paradise, and the experience was night and day. The employee I spoke with assured me my records were acceptable, and their on-site vet confirmed my puppy just needed a booster. Although their vet wasn’t avail