PET DEPOT La Verne

Really sweet and professional staff! Super clean and modern self Dog washing stations with great shampoos, warm water, great warm blow dryers and towels! The station is elevated so you don’t have to bend over and break your back. This place is top shelf and perfect! 10 stars!!!!!

Excellent customer service. We took our dog to their dog wash stations, which offer shampoos, conditioners, and face washes, but you can bring your own. They also offer grooming services for your dog. Walk-ins are welcome. We were there in the evening, so there was no waiting. The stations were free. They charge 20 dollars per visit. After 5 visits, you get a free wash. What more can you ask for 20. Definitely going back.

Accused of theft of my birthday, no follow up from store. In the morning of the 28th, i went to the depot to get some dog food. During this visit, an employee, Ashley, was helping me at the register. My total was about $53 and some change. I had a gift card i wanted to use to take off some of the balance that was $50 but during the transaction I noticed Ashley was struggling. I asked if there was a problem and she said she could only accept the gift card if it took off the full transaction amount. I asked her what if i paid the $3 and change first and then paid with a gift card. She attempted this and it worked. I handed her a $100 bill to pay and the $50 gift card. She took the $100 bill from me and walked over to the right register (we were at the far left). She checked the bill by putti

The experience was fine up until we checked out. The ladies behind the counter were more interested in having fun with each other than paying attention when we asked a question, and then upon checkout when we said “thank you” a total of three times, all we received in return was a “yup” three times. Not one “thank you.” We went out of our way to support a small business today buying items that we didn’t really need and felt ignored and unappreciated.

I took my girl Gidget to b groomed this morning with Nikko, the best groomer Gidget ever had! Thank you again!