Paws by the Lake Pet Resort

On 9/12/25 my cat passed away after 15 hours of intended overnight care at paws by the lake. While the staff did what they could, I don’t believe they had the bandwidth or wherewithal to recognize the stress put on Casper before adjustments could be made on mine or their end. I’m sure they’re good people with good intentions but my experience ended with a nightmare result that’s unrecoverable for me and my family.

My black lab injured herself a while back and has been going to up and running canine for multiple years now and is now able to walk. All the staff that I have met have been amazing with her and the staff at Paws by the lake all know her by name. I recommend this place to everyone I know!

I took my dog here for boarding, I was super nervous but the whole process was a breeze. Everything went amazing from my knowledge and my dog was so tired out after getting home I guess she had a lot of fun lol. I highly recommend this place thus far! It’s owned by the same people as Avon lake animal clinic and makes me feel great knowing there’s a vet not even 1 minute away if anything was to happen.

Yesterday’s visit was at the grooming salon. My Rescue Golden Retriever looks beautiful and I had some Paws Points, so the price was nice. We have boarded dogs at the pet resort in the past and have been very pleased with the service. I can travel worry free knowing that my dogs are in good hands.

I would give 0 stars if I could. This was my first time leaving my pup with any overnight service. The process to get him set up was a breeze, and Bailey was a huge help and so kind. She was patient with me and all of my questions. I want to make it clear that she did nothing wrong and was an absolute delight from the start. The pickup is where everything went wrong. I booked this daycare because the reviews looked amazing, and I even paid extra for cuddle time, playtime, and a nice long nature walk. When I came to pick up my pup, he had a bloody looking rash and was trembling from anxiety. No one could tell me what happened; no one even knew he had it, and there wasn't a manager around to talk to. I was told that a note would be left for a manager to call me today. It is now almost 5 p.m.