Pangea Reptile LLC

Decided to support a local company instead of my regular online source. Needless to say, it will be the last time I even consider Pangea. Zero communication. I reached out about my order, they replied 'due to weather delay'. Cool, I absolutely agree and appreciate that, but it'd be good to know. Here we are, 2 weeks later, temps in the high 40s low 50s, and no delivery. No email. Oh, and no refund, only store credit. Yeah, I'll pass. If order isn't received by end of week, I'll be driving 45 minutes and they'll deal with me in person. If you can't tell, STAY AWAY FROM THIS SELLER

Horrible customer service!!! Ordered a 10lb box of small mixed cork rounds and flats. Was improperly delivered by FedEx. It was left outside in the open instead of in a Luxer locker or in the mail room. Because of this the package was stolen the day after at 1am. FedEx themselves took the delivery photo that proved that they left it outside in an unsecured area. I was able to obtain security footage from my property manager that clearly showed the package being stolen but this still wasn’t enough evidence for Pangea…. Nick Esposito from Pangea is absolutely clueless when it comes to customer service. Claimed that the package was “properly delivered,” when it was clearly not… Pangea Reptiles LLC generates over $3 million a year but is being extremely stingy over $100. Really shows how much

Nick is very rude when handling live animal shipping and dry good orders take way too long to receive! Advertised as 4-7 business days but my current order won’t be here for 11! The animal quality is not what it use to be. Everything is covered in dal spots even though it doesn’t state so and way overpriced compared to market value. I bought my crested gecko pair on sale but still very unhappy with them but do not want to deal with Nick to return them. Don’t trust their photos as your animal will not be as clean as pictured and they do not care if you’re unhappy.

Have been a customer for YEARS - The latest order I received contained defective products. Rather than having to send a bunch of video proof to Pangea as I’ve had to do in the past with defective product, I contacted my bank and shared the information with them and they submitted a chargeback. As a result Pangea banned me from ordering in the future (all because they shipped me defective product) Crazy work Nick @ Pangea

Ive tried several times to reach customer service. Ive ordered crickets once they all came dead, reached out to customer service and heard nothing. Figured maybe this was just a one time issue decided to try and get more. Same thing. Dead crickets and zero customer support.