Old Cutler Animal Clinic

I just want to say that I have been coming here for years to get my dog taken care of and we have always been treated with care and respect. Always leaving satisfied and wanting to return for any of our pets. You would think that having to take your pets here can turn into a sensitive topic for all involved especially if your fur baby has complications. Today at 2:40PM 3/6/26 the girl at the front counter LIZ was very rude. I can understand financial situations are involved but there is a way to speak to a customer involving a sensitive situation about their pet. No matter the situation if you are working in an animal clinic, you would think that a front desk worker will have the kindness in her heart to explain financial options and medication with respect and compassion. The girl in the

Young lady at the front counter today at 3/6/26 has treated us with disrespect and very unfair. She told my son “well do you want to see if your mom has better credit than you do to see if she gets approved?” Instead of saying something like “I understand your financial situation, please come back when you have funds available” she said “well we have to take back the medication and bill you there’s nothing we can do” her attitude felt like it was her saying “forget you and your dog not my problem” disgusting behavior that my son and I had to experience. We tried to speak to the manager and she didn’t want to connect to us with the manager after just telling us she’s going to speak to her manager. Young girl in the front counter is a nasty worker and if you are miserable in your life, it sh

So glad the new owners have kept the same great care this place was known for in Cutler Bay, with some awesome upgrades, like an X-ray machine. We were greeted right away, and everyone was super friendly and professional. Dr. Williams is amazing — so glad the clinic is still family-owned and not another corporate money mill.

They misdiagnosed my cat and it ended up costing my cat his life, as well as my wallet!! Loved Dr. Harris, but this office is not even close. Same Vet owns Emergency Pet Care in Suniland area. Don’t ask them to OK Vet meds for purchase online because they refused. Called Aussie and they approved it immediately.

We changed to this vet and are very happy with the care they provided our 9 year old dog. The staff is amazing and the doctor/ nurse so informative and answered all the questions, this was just an overall great experience for us and our pup. Glad we changed.