NY Puppy Club 191st

My pup goes here and the staff are always helpful. Chris grooms my pup and they always do a wonderful job. Attention to detail and when dropping my pup to daycare (they do a behavior exam first) I love the concept of checking the camera and seeing how she’s doing & you can apply a credit to get discounts the more you go. This place is a Gem, they require updated vaccines. So glad to have found this place conveniently located.

I don’t know what they do to my Nala but every time I go to puppy club with her even if it’s for a treat, she goes right at the door excited to get groomed😂 Nala has been coming here since she was a puppy and I cannot express how wonderful the staff is with her. Whether it’s questioning about her treats or supplements, the staff is always helpful and they always approach Nala with so much love and care. Every time she leaves the groomers her nails are clipped and clean and she stays fresh for weeks. I love coming to NYC Puppy Club and for the looks of it so does Nala

I am genuinely so so upset - I can't even express how disappointed I am at Haemi's service. My husband took our dog to NY puppy club 1 week ago and they turned us down because our dog was very matted. They said that if we wanted to keep her hair long, that we need to brush her every day and come back a week later. My husband and I brushed her every single day for over 2 hours and reinforced her by giving her steak, pig ear, and more beef. Although it wasn't necessarily the most fun for her, she was perfectly fine with it. 1 week later, my husband takes her to NY puppy club and they say we did a good job and that there's still some matting (understandable) and that they'll refer to the haircut he showed her and charge $160 for the cut. 1 hour later, my husband gets a call from them saying

"Exceptional Dog Grooming Experience – Highly Recommend!" I recently took my dog, Jake, to NYC Puppy Club for a grooming session, and I couldn’t be more impressed! From start to finish, the entire experience was top-notch. The staff were incredibly friendly and made sure to ask detailed questions about Jake's needs, preferences, and any specific concerns. It was clear that they genuinely cared about his comfort and well-being. The grooming process was thorough yet gentle—Jake is a bit of a nervous dog, but they were patient and calm with him, which really put my mind at ease. When I picked him up, he looked absolutely adorable! His coat was silky smooth, nails perfectly trimmed, and his ears were spotless. What really stood out was the level of professionalism. The facility was clean,

<I posted this couple months ago but for some reason it disappeared, so I re-post it now and hope it won't disappear again!!> We saw lots of good reviews and decided to give it a try but we regretted our decision. It's a horrible experience for our dog and ourselves. First of all, the price wasn't transparent and it's a rip off. We booked a full grooming and it said full grooming price started $80. I understand price varies based on the size of the dog and condition of the hair and to our understanding, full grooming should include a bath, blow-dry, brush out, and nail trim, along with professional ear cleaning and a haircut. They added $7.00 for cleaning the teeth and we ended up paying $167+Tax ($181.83) but I don't think we got a full grooming service as his nails weren't trimmed and