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I brought my dog here because he had a hacking cough after being misdiagnosed by another vet with seizures. The critical care and emergency room doctor were quite thorough and confirmed that he didn’t have seizures, he has syncope (look it up...I had to as well). The Internal medicine department attempted to perform an ultrasound however, my 11 lb Pomeranian was not comfortable with allowing that to happen. He was discharged and Hanna Sainz recommended that he come back in order to perform the ultrasound under sedation. Two days after he was discharged, he started having explosive diarrhea and there was blood in his stool. I brought him back to SVRC and I was advised that this would be a good opportunity for him to have his abdominal ultrasound with sedation....since he was already there

My experience with Dr. Carro was extremely negative. She’s arrogant, unprofessional and just plain rude. She thinks she knows everything and doesn’t even let you speak. She will talk over you and dismiss anything you have to say. For months I thought she was personally seeing my dog. A staff member comes to get your pet from the car, run bloodwork and they give her the results and she calls while you wait in the car. Then they charge you for a vet visit. My dog was critically ill and she wouldn’t even see her personally. I have never been as disrespected during a call like this woman treated me. She seems to have serious issues. The staff were shocked to hear how she spoke to me and they even suggested I switch to another doctor there because she’s so rude. They also admitted that she trea

My dog has a recurring problem where he can't pee because kidney stones block him. I usually take him to a vet and they flush him out. I took him to Terry Carro's The Pet Emergency Room this time. They wanted to keep my dog overnight for a surgery they were pushing on me to get him that would take place the next day. I told them I love my dog but didnt know if I could afford the 1 to 2 thousand dollar estimate for him to stay over night, the treatment to clear out his condition, and the surgery (which would be at least another 2,000). I was just going to have them flush him out but the pressed me to do it with the promise that in a day they could definitively eliminate the problem. I left him there that day and they promised me I'd get a call from the surgical team in the morning. There wa

I wish I could give MINUS stars. Stay away from this Clinic. Do yourself a favor and look on YELP as well. The Vet's ( CARRO ) are hiding inside the clinic and having staff personnel run in the parking lot to deal with customers. Horrible lines of communication and absolutely no follow-up. It's all about your credit cards! > Brought my cat to SVRC 8/5/2021. > Abdomen was filling with fluid. Needed to see cardiologist and internist -> CARRO is the problem here. > Presented all medical records, x-rays, bloodwork that were performed 1.5 days prior@ different clinic. Was told they need to perform their own - total was $4000.00 for ultrasound of the heart and abdomen. Refused that option& insisted they utilize tests results I brought. They were not happy. > Heart was clear via the card

Long wait. Treatment was good.