Mountain Empire Small Animal Hospital

Love this vet office and everyone who works here. I have been bringing our pets here ever since we moved here 7 years ago. The doctors and techs are knowledgeable, friendly, and really care about your pets. The office staff are always friendly when coming and going. Boone and Maple love them!

We finally found a good vet for our asthmatic cat when we started coming here. She had been to All Tails Vet multiple times for coughing spells and they never could find the issue, even with X-rays. One night she had to go to the ER Vet and she was diagnosed with asthma. Since I worked with employees currently at this vet while I worked at the local animal shelter we decided to switch to them and were so glad we did. The vet worked with us to determine what regular medication and routine was best suited for her and she has not had a flare up since. The only areas that need improvement are wait time, front desk, and parking. The older lady on the desk seems to answer faster and is friendlier when asking questions. The younger one can be rude at times and has refused to refill her prescripti

My last experience at this clinic was disappointing and frustrating. I brought my 1 year old pup in for her appointment and had to schedule with Dr. Dotson. We had never seen him before and our experience was completely unprofessional. From the moment he walked in the room, he seemed nervous to be around my dog. She is an Australian shepherd with lots of energy, so when he came in the room she was excited to see him. He seemed as if he was scared to be around my dog and didn’t want to touch her. When he first tried to give her a shot, he asked me to hold my dog down on the floor. This made her nervous and she began to squirm around. Since she was squirming, he was unable to give her the shot and almost poked my finger with the needle! Keep in mind there is a sign on the door that states “

Outstanding in every respect! This has been my mom‘s animal hospital for many many years, and today we had to say goodbye to my mom‘s 20 year-old dog. My mom is in her late 80s and was really struggling to say goodbye to Buffy. The doctors at Mountain Empire Animal Hospital handled the goodbye process with dignity and respect for both my mother and her dog. They were outstanding, as I’ve noted, but also compassionate, kind, and efficient. Thank you all for helping my mother and Buffy with this transition.

Horrible experience. Was there for almost 2 hours, spent most of my time waiting for dr.hart and when she saw my dog she wasn't informative at all. All of my questions were left unanswered. This was a basic exam, which I didn't receive any break down of what they tested my dog for or what they did with him.