Lucky & Lady

I am writing this review to detail a highly concerning and distressing experience following a grooming appointment for my dog, Peter Barker, a Golden Retriever, at Lucky & Lady in Atlanta. I dropped Peter off for his grooming service at 1:00 PM on Tuesday, December 2nd. I was called to pick him up around 3:30 PM that afternoon. Upon arrival, I was immediately called to enter the grooming room, which is highly unusual. The staff explained that Peter was unable to stand and move to the door, which is completely out of character for him. Peter attends dog school once or twice a week and always walks to the door happily to greet me. When I entered the room, Peter was drooling and refused to stand up for me. I had to physically help him with his leash to make him walk to the car. I was extrem

I was very disappointed with my experience at this business, especially after finding it on Google and expecting a clean, well-maintained facility. The young lady at the front desk was pleasant, which I appreciated, but unfortunately that was the only positive part of my visit. I came in for a self-wash, and although the business looked nice from the outside, the self-wash area itself was extremely unkempt. There was hair everywhere, the floor was soaked, and the tubs had not been cleaned between customers. At other self-wash facilities I’ve visited, staff routinely tidy the area between uses, so this was surprising. I also had to request a clean towel because there were none available—only used ones. Also, hearing a groomer loudly yelling at a dog in the grooming area was off putting. I

There’s no easy way to say this, but I do not believe this facility is safe for senior dogs. My dog walked into this facility on his own 4 legs - nearly 5 hours later when he was finally “ready,” he had to be carried out and taken immediately to an emergency vet hospital. I was told the lengthy time for his simple bath was due to his age and that he “wouldn’t stand for us.” In reality, the delay was because he became physically UNABLE to stand — something the groomer either didn’t recognize or failed to respond to appropriately. When I went to pick him up he was inexplicably nearly catatonic on the floor outside their crates in the back - and I received not a WHISPER of apology or concern. Quite the contrary - they actually had me pay and tip on my services before finally acknowledging t

Lucky & Lady has by far been the absolute best grooming spa I've patronized since getting my girl groomed. The appts are easy to make online which doesn't require a deposit, they're open 7 days a week so there's flexibility with appt times if you're a busy momma like myself and they have several amazing groomers available to choose from. My absolute favorite is Bambii. I never have to worry about my Noni in her hands when it comes to her cuts and color. She's exceptionally talented and creative and ALWAYS has my girl looking top notch 👌🏽😍💕🐶🥰

Jasmine is THE BEST! We moved from Charleston a couple months ago, and have been struggling to find a groomer here in Atlanta that is able to make our fur baby look as handsome as we’d like… we’ve tried 3 groomers, but Lucky & Lady is by the the best in the area! For the job they do, the price of services in incredibly reasonable. It’s the same price as every other groomer we’ve tried and they did a wayyyy better job! I love how they have windows to the grooming center. You can see how much the staff cares about their clients. If you choose Lucky & Lady for your fur baby, BOOK WITH JASMINE! I don’t have enough amazing things to say about her and the job she did for my boy. Thank you Lucky & Lady!