Lois Bates Acheson Veterinary Hospital: Large Animal Services

Can’t recommend this hopsital enough!! Our new puppy had a medical condition we couldn’t figure out. Leave it to the hospital, with incredible students and experienced vets, and surgeons with great oversight and skills, who determined he needed one kidney to be removed! They saved our puppies life and have been there for us every step of the way. Amazing communication and efficient scheduling, your pet is just as important to them as you!

During our first visit before scheduling surgery, a student let us know she’d be taking our dog to the back to examine and then the vet would check over to make sure she did it right and she’d be right back. At no point were we told this would take over 2 hours, or whether we could leave the room we were in to go to the bathroom, etc. I chalked this up to inexperience with communication on the student’s part. On the day of surgery they had us drop off 11 hours before the surgery was scheduled, which seems excessive and unkind given the very real risk of death, but I mentioned this on requested feedback and hoped they would be better. Finally, yesterday they sent me an email telling me to fast my dog and be prepared for an all day appointment and I called to confirm that this would not be

I am terrible disappointed in the reliability of this hospital. They close at the drop of at hat. They closed due to COVID during an extended period of time and now they closed due to poor air quality. They have patient appointments on the book and could be indoors for those patients or could wear a mask if outdoors and yet can't meet? It is not like they are exercising. Other vets are seeing patients during both of these situations. They do have the skills but you can't count on them to be open.

Extremely sympathetic and professional. Had to put down a horse . The doctors were very informative kind and compassionate. Made a very difficult decision as painless as possible.

Great service and attentive caring staff.