Little Family Members

My order of Animal Essentials Tinkle Tonic never came and I kept getting delay messages, some blaming the seller, others blaming the shipper. If the shipper was On Trac,, I have requested Walmart to never use them for my deliveries as I usually don't get them or if I do they are thrown over my fence for my dogs to chew up. I did a "CHAT" with Walmart and they as usual were reading a script. They said it was Fed X who was the shipper, so who knows. I cancelled the order and will find a better option.

Hi folks!!! Merry Christmas to you all and your family I was one of the drivers of the transportation team that relocated you all down to TX. My Roxy and I were privileged to be your last truck with your inventory. I wanted to thank you for the gift of her bag of Whimzees She's down to her last 2 and I'll be ordering more at the beginning of the year. I have also shared your website with several pet parents and have been told that they love your selection and prices. Easily a top site for some (so I've been told). I hope your business continues to thrive for years to come. Roxy and I wish you all a very Merry Christmas and a Happy New Year. Sincerely, Kelly Mock & Roxy Knight Transportation

My cat had been gifted one of their toys before and loved it (hence the reason for stars) but sadly it broke. Shes been going to the area it was kept in when she wasn’t playing with it as if she wanted to get it so I decided to look them up and order her a new one. I accidentally selected pick up in store so they emailed me to ask if I was going to pick it up or would like to pay for shipping and it took me a few days to see it as I don’t check my email. I want it shipped since my cat wants it and their shipping is almost $4 for one single toy that can’t even weigh an entire pound. I don’t even need priority or expedited shipping so that’s an insane rate.

I did not have a good experience with customer service at all. My item was shown as delivered, but I did not have the item. I tried to locate it and contacted the carrier, but still couldn’t find it. I contacted the company, but they refused to send me a replacement or give me a refund. They kept telling me the item was delivered in my mailbox (as in online tracking) and refused to help any further. It’s clear to me they don’t really care about me not receiving the item or when there are problems. I finally got the item later (17 days after it was shown as delivered). Apparently, it was delivered to the wrong place and not to my mailbox as in tracking. I know delivery problem is out of their control, but it’s the seller’s responsibility when customers don’t receive the item.

We are beta testing a monthly subscription box and WOW! Our pup has loved all the treats and toys! The box was packed so full of fun stuff and though she is an aggressive chewer, she has not destroyed any of the toys. Her favorite seems to be the grass ball. 10/10 highly recommend!