LCI Pet Resort

I had called and scheduled a grooming appointment for my dog weeks before as I was boarding for a week and wanted him groomed the day before pickup so he would be clean. I called before the scheduled appointment to verify and ask a few things BEFORE she groomed him and when I called I was told he was “fit in” early therefore I had no say in how my doodle was groomed nor was I able to let her know of the skin issues he has. When he was picked up, he stunk and the cut was actually terrifying. Random chunks of hair was left and his face wasn’t even touched. Looks awful and smells awful. Not pleased whatsoever. In response to owner: correct, I did not preference the groom at DROP off, (as you apparently are super busy) I was calling BEFORE the appointment so it was fresh on your mind. added p

Cory and Cindy took amazing care of Frankie and Judge! We were able to spend a week away and we don’t trust just anybody with our boys! Highly recommend and they treat our pups like their own!

Very unfriendly owners. Never been treated like that by a business owner in my life!! Update to owners answer!! As to there response two separate people with two different experiences in the same day. kevens by phone and mine in person. But ways a business should never be handled. Appointment was clearly made late Sunday on blue tooth to car stereo and I wrote it down as he asked twice about time as habit from his old job. He does it on any appointments. I have never been there before and to get screamed at barely getting out of car after showing up ten minutes early and never being there before. While the correct answer from buisness owner would have been I am sorry but we over booked could we please reschedule even if it was our fault, which it was not. WILL NEVER GO BACK ALREADY GOT NE

I would highly recommend LCI Pet Resort for your dog boarding needs. The owners were very friendly, communicative, and run a professional operation. My dog was recently there for 2 weeks and was well taken care of. Overall I would use them again if the need arises.

As it was going to be the first time leaving our dog overnight, we requested to look at the kennel before dropping her off. The owner seemed hesitant but agreed. We were horrified by what we saw. The grooming area had fur strewn all over the floor and looked like what I can only describe as a murder shed. The kennel area reeked of urine (and not just one dog having an accident, it was like it had never been cleaned) and had the most depressing looking doggy beds. My dog bolted back out the front door and we quickly followed. I suggest everyone else does the same. Maybe I'm just spoiled with the amenities near Detroit but this was in way worse condition than the pound we got our dog from. Just appalled this place is still in business.